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Remote working during Covid - 19

We are continuing to support our clients through remote working, now more than ever digital services need to be performing effectively and efficiently – through our national and international work we are well practiced with these ways of working – please contact us for advice and to discuss your needs
Activities include:
* Remote research: interviews, remote moderated testing (desktop & mobile), diary studies, mobile ethnography, surveys
* Designs and prototypes constructed specifically for remote reserach
* Expert evaluations of usability, persuasion, UX, accessibility
* Design sprints and workshops – running remotely using Zoom and other technologies
* Training delivered via webinar
* Remote participants for research delivered via our specialist recruitment service and large national database of volunteers

Evidence-driven design

——

An Experience & Service Design consultancy of expert researchers who understand design & expert designers who understand how to use evidence.

We use research & user testing to drive design decisions, and create high performing products & services. We can enable you to do this too

Our Services Our Clients

We incorporate evidence based research into all stages of our design process

Evidence-driven design

We are an Experience & Service Design Consultancy comprised of expert researchers who understand design & expert designers who understand how to use evidence.

We use research & user testing to drive design decisions, and create high performing products & services. We can enable you to do this too.

Our Services Our Clients

We work with brands & businesses like yours to create positive & profitable customer experiences

Experience design & strategy partner

Working with you to conceive and deliver the next generation of product & service experiences

End-to-end through strategy, design, and implementation – with evidence stitched in throughout

Evidence partner

Working alongside your internal teams and partners to provide an un-biased, objective evidence base for decision making

Customer research, user/UX testing, expert usability reviews, persuasion reviews and more

Enablement partner

Working alongside your internal teams to embed the skills, resources and culture to practice evidence-driven experience & service design

Assessing capability, planning strategy, developing processes & toolkits, training, mentoring, team building and more

More about our services

Case Study Virgin Holidays, 140% increase in conversions and KPI targets hit for the first time

Virgin Holidays: UX Redesign

travel & tourism

Virgin Holidays: UX Redesign

travel & tourism

Virgin Holidays: UX Redesign

travel & tourism

Virgin Holidays: UX Redesign

2019-09-27

Case Study Human Fertilisation & Embryology Authority, 2x site visits reduced support calls and more

HFEA: UX Redesign with Bunnyfoot

healthcare

HFEA: UX Redesign with Bunnyfoot

healthcare

HFEA: UX Redesign with Bunnyfoot

healthcare

HFEA: UX Redesign with Bunnyfoot

2019-09-27

Case Study Boden, 6x fewer abandonments and a 59% quicker checkout

Boden: International UX Research & Design

e-commerce

Boden: International UX Research & Design

e-commerce

Boden: International UX Research & Design

e-commerce

Boden: International UX Research & Design

2019-09-24

Case Study Marie Curie, 75% more returning users and a 20% increase in traffic

Marie Curie: Agile UX Research and Design

charity healthcare

Marie Curie: Agile UX Research and Design

charity healthcare

Marie Curie: Agile UX Research and Design

charity healthcare

Marie Curie: Agile UX Research and Design

2019-09-24

Case Study Oxfam, 37% increase in conversions on the landing page

Oxfam: Improving Usability and Persuasiveness

charity

Oxfam: Improving Usability and Persuasiveness

charity

Oxfam: Improving Usability and Persuasiveness

charity

Oxfam: Improving Usability and Persuasiveness

2019-06-26

Case Study Virgin Holidays, 140% increase in conversions and KPI targets hit for the first time

<img width=768 height=768 src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20768%20768'%3E%3C/svg%3E" data-src=https://www.bunnyfoot.com/wp-content/uploads/2019/09/Virgin-Holidays@2x-768x768.png class="attachment-portfolio_squared size-portfolio_squared wp-post-image lazy" alt="Case Study Virgin Holidays, 140% increase in conversions and KPI targets hit for the first time" data-srcset="https://www.bunnyfoot.com/wp-content/uploads/2019/09/Virgin-Holidays@2x-768x768.png 768w, https://www.bunnyfoot.com/wp-content/uploads/2019/09/Virgin-Holidays@2x-300x300.png 300w, https://www.bunnyfoot.com/wp-content/uploads/2019/09/Virgin-Holidays@2x-150x150.png 150w, https://www.bunnyfoot.com/wp-content/uploads/2019/09/Virgin-Holidays@2x-570x570.png 570w, https://www.bunnyfoot.com/wp-content/uploads/2019/09/Virgin-Holidays@2x-266x266.png 266w, https://www.bunnyfoot.com/wp-content/uploads/2019/09/Virgin-Holidays@2x.png 640w" data-sizes="(max-width: 768px) 100vw, 768px">

Virgin Holidays: UX Redesign

travel & tourism

Virgin Holidays: UX Redesign

travel & tourism

Virgin Holidays: UX Redesign

travel & tourism

Virgin Holidays: UX Redesign

2019-09-27

Case Study Kaleidoscope, Actionable results and qualitative feedback for a unique retailer

<img width=768 height=768 src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20768%20768'%3E%3C/svg%3E" data-src=https://www.bunnyfoot.com/wp-content/uploads/2019/09/Kaleidoscope@2x-768x768.png class="attachment-portfolio_squared size-portfolio_squared wp-post-image lazy" alt="Case Study Kaleidoscope, Actionable results and qualitative feedback for a unique retailer" data-srcset="https://www.bunnyfoot.com/wp-content/uploads/2019/09/Kaleidoscope@2x-768x768.png 768w, https://www.bunnyfoot.com/wp-content/uploads/2019/09/Kaleidoscope@2x-300x300.png 300w, https://www.bunnyfoot.com/wp-content/uploads/2019/09/Kaleidoscope@2x-150x150.png 150w, https://www.bunnyfoot.com/wp-content/uploads/2019/09/Kaleidoscope@2x-570x570.png 570w, https://www.bunnyfoot.com/wp-content/uploads/2019/09/Kaleidoscope@2x-266x266.png 266w, https://www.bunnyfoot.com/wp-content/uploads/2019/09/Kaleidoscope@2x.png 640w" data-sizes="(max-width: 768px) 100vw, 768px">

Kaleidoscope: e-Commerce UX Research

e-commerce

Kaleidoscope: e-Commerce UX Research

e-commerce

Kaleidoscope: e-Commerce UX Research

e-commerce

Kaleidoscope: e-Commerce UX Research

2019-09-27

Case Study Hotels.com, global eyetracking for a localised worldwide experience

<img width=768 height=768 src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20768%20768'%3E%3C/svg%3E" data-src=https://www.bunnyfoot.com/wp-content/uploads/2019/09/Hotels@2x-768x768.png class="attachment-portfolio_squared size-portfolio_squared wp-post-image lazy" alt="Case Study Hotels.com, global eyetracking for a localised worldwide experience" data-srcset="https://www.bunnyfoot.com/wp-content/uploads/2019/09/Hotels@2x-768x768.png 768w, https://www.bunnyfoot.com/wp-content/uploads/2019/09/Hotels@2x-300x300.png 300w, https://www.bunnyfoot.com/wp-content/uploads/2019/09/Hotels@2x-150x150.png 150w, https://www.bunnyfoot.com/wp-content/uploads/2019/09/Hotels@2x-570x570.png 570w, https://www.bunnyfoot.com/wp-content/uploads/2019/09/Hotels@2x-266x266.png 266w, https://www.bunnyfoot.com/wp-content/uploads/2019/09/Hotels@2x.png 640w" data-sizes="(max-width: 768px) 100vw, 768px">

Hotels.com: Eye Tracking Insight

travel & tourism

Hotels.com: Eye Tracking Insight

travel & tourism

Hotels.com: Eye Tracking Insight

travel & tourism

Hotels.com: Eye Tracking Insight

2019-09-27

Case Study Human Fertilisation & Embryology Authority, 2x site visits reduced support calls and more

HFEA: UX Redesign with Bunnyfoot

healthcare

HFEA: UX Redesign with Bunnyfoot

healthcare

HFEA: UX Redesign with Bunnyfoot

healthcare

HFEA: UX Redesign with Bunnyfoot

2019-09-27

Case Study London 2012 Olympics, Expert consultation and user research for the Olympics

London 2012 Olympic Games: UX Research

sports

London 2012 Olympic Games: UX Research

sports

London 2012 Olympic Games: UX Research

sports

London 2012 Olympic Games: UX Research

2019-09-27

Case Study Arsenal Broadband Ltd, 114% rise in mobile traffic with usable, responsive design

Arsenal: UX Research and Design

media sports

Arsenal: UX Research and Design

media sports

Arsenal: UX Research and Design

media sports

Arsenal: UX Research and Design

2019-09-27

Case Study Virgin Holidays, 140% increase in conversions and KPI targets hit for the first time

<img width=768 height=768 src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20768%20768'%3E%3C/svg%3E" data-src=https://www.bunnyfoot.com/wp-content/uploads/2019/09/Virgin-Holidays@2x-768x768.png class="attachment-portfolio_squared size-portfolio_squared wp-post-image lazy" alt="Case Study Virgin Holidays, 140% increase in conversions and KPI targets hit for the first time" data-srcset="https://www.bunnyfoot.com/wp-content/uploads/2019/09/Virgin-Holidays@2x-768x768.png 768w, https://www.bunnyfoot.com/wp-content/uploads/2019/09/Virgin-Holidays@2x-300x300.png 300w, https://www.bunnyfoot.com/wp-content/uploads/2019/09/Virgin-Holidays@2x-150x150.png 150w, https://www.bunnyfoot.com/wp-content/uploads/2019/09/Virgin-Holidays@2x-570x570.png 570w, https://www.bunnyfoot.com/wp-content/uploads/2019/09/Virgin-Holidays@2x-266x266.png 266w, https://www.bunnyfoot.com/wp-content/uploads/2019/09/Virgin-Holidays@2x.png 640w" data-sizes="(max-width: 768px) 100vw, 768px">

Virgin Holidays: UX Redesign

travel & tourism

Virgin Holidays: UX Redesign

travel & tourism

Virgin Holidays: UX Redesign

travel & tourism

Virgin Holidays: UX Redesign

2019-09-27

Case Study Kaleidoscope, Actionable results and qualitative feedback for a unique retailer

<img width=768 height=768 src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20768%20768'%3E%3C/svg%3E" data-src=https://www.bunnyfoot.com/wp-content/uploads/2019/09/Kaleidoscope@2x-768x768.png class="attachment-portfolio_squared size-portfolio_squared wp-post-image lazy" alt="Case Study Kaleidoscope, Actionable results and qualitative feedback for a unique retailer" data-srcset="https://www.bunnyfoot.com/wp-content/uploads/2019/09/Kaleidoscope@2x-768x768.png 768w, https://www.bunnyfoot.com/wp-content/uploads/2019/09/Kaleidoscope@2x-300x300.png 300w, https://www.bunnyfoot.com/wp-content/uploads/2019/09/Kaleidoscope@2x-150x150.png 150w, https://www.bunnyfoot.com/wp-content/uploads/2019/09/Kaleidoscope@2x-570x570.png 570w, https://www.bunnyfoot.com/wp-content/uploads/2019/09/Kaleidoscope@2x-266x266.png 266w, https://www.bunnyfoot.com/wp-content/uploads/2019/09/Kaleidoscope@2x.png 640w" data-sizes="(max-width: 768px) 100vw, 768px">

Kaleidoscope: e-Commerce UX Research

e-commerce

Kaleidoscope: e-Commerce UX Research

e-commerce

Kaleidoscope: e-Commerce UX Research

e-commerce

Kaleidoscope: e-Commerce UX Research

2019-09-27

Case Study Hotels.com, global eyetracking for a localised worldwide experience

<img width=768 height=768 src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20768%20768'%3E%3C/svg%3E" data-src=https://www.bunnyfoot.com/wp-content/uploads/2019/09/Hotels@2x-768x768.png class="attachment-portfolio_squared size-portfolio_squared wp-post-image lazy" alt="Case Study Hotels.com, global eyetracking for a localised worldwide experience" data-srcset="https://www.bunnyfoot.com/wp-content/uploads/2019/09/Hotels@2x-768x768.png 768w, https://www.bunnyfoot.com/wp-content/uploads/2019/09/Hotels@2x-300x300.png 300w, https://www.bunnyfoot.com/wp-content/uploads/2019/09/Hotels@2x-150x150.png 150w, https://www.bunnyfoot.com/wp-content/uploads/2019/09/Hotels@2x-570x570.png 570w, https://www.bunnyfoot.com/wp-content/uploads/2019/09/Hotels@2x-266x266.png 266w, https://www.bunnyfoot.com/wp-content/uploads/2019/09/Hotels@2x.png 640w" data-sizes="(max-width: 768px) 100vw, 768px">

Hotels.com: Eye Tracking Insight

travel & tourism

Hotels.com: Eye Tracking Insight

travel & tourism

Hotels.com: Eye Tracking Insight

travel & tourism

Hotels.com: Eye Tracking Insight

2019-09-27

Clients & Case Studies

0

Years Of Experience

0

Full Time Consultants

0

Research Participants

0

Research Labs

We are a team rooted in psychology, design theory, HCI and service design, but first and foremost we are experts in people and behaviour - meet some of the team:

Jo Hutton

Account Manager

...

Kate Ellis

Recruitment Manager

...

Andrew Tope

Senior Consultant

...

<img width=570 height=570 src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20570%20570'%3E%3C/svg%3E" data-src=https://www.bunnyfoot.com/wp-content/uploads/2019/08/Profile-Mhairi_570x570-1-570x570.jpg class="attachment-staff_tn size-staff_tn wp-post-image lazy" alt="Mhairi Robertson" title data-srcset="https://www.bunnyfoot.com/wp-content/uploads/2019/08/Profile-Mhairi_570x570-1.jpg 570w, https://www.bunnyfoot.com/wp-content/uploads/2019/08/Profile-Mhairi_570x570-1-150x150.jpg 150w, https://www.bunnyfoot.com/wp-content/uploads/2019/08/Profile-Mhairi_570x570-1-300x300.jpg 300w, https://www.bunnyfoot.com/wp-content/uploads/2019/08/Profile-Mhairi_570x570-1-768x768.jpg 768w, https://www.bunnyfoot.com/wp-content/uploads/2019/08/Profile-Mhairi_570x570-1-266x266.jpg 266w" data-sizes="(max-width: 570px) 100vw, 570px">

Mhairi Robertson

Consultant

...

Alex Morris

Consultant

...

Sarah Tynan

Studio & Recruitment Manager

...

Thom Blake

Director

...

Nick Antram

Lead Consultant

...

<img width=570 height=570 src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20570%20570'%3E%3C/svg%3E" data-src=https://www.bunnyfoot.com/wp-content/uploads/2019/08/Profile-Mhairi_570x570-1-570x570.jpg class="attachment-staff_tn size-staff_tn wp-post-image lazy" alt="Mhairi Robertson" title data-srcset="https://www.bunnyfoot.com/wp-content/uploads/2019/08/Profile-Mhairi_570x570-1.jpg 570w, https://www.bunnyfoot.com/wp-content/uploads/2019/08/Profile-Mhairi_570x570-1-150x150.jpg 150w, https://www.bunnyfoot.com/wp-content/uploads/2019/08/Profile-Mhairi_570x570-1-300x300.jpg 300w, https://www.bunnyfoot.com/wp-content/uploads/2019/08/Profile-Mhairi_570x570-1-768x768.jpg 768w, https://www.bunnyfoot.com/wp-content/uploads/2019/08/Profile-Mhairi_570x570-1-266x266.jpg 266w" data-sizes="(max-width: 570px) 100vw, 570px">

Mhairi Robertson

Consultant

...

Jon Dodd

Founder and Managing Director

...

Alison Rawlings

Director

...

David Williams

Director

...

All of the team

Some of our upcoming training courses

16Apr

Designing for The Human Mind/Brain

Thursday

29Apr

Fundamentals of Service Design

Wednesday

30Apr

Practical Accessibility

Thursday

13May

Customer/User Research Methods

Wednesday

14May

Fundamentals of UX & Design Thinking

Thursday

No event found!

See all courses

From the blog

Bunnyfoot speaks at UX Crunch event about Accessibility

David Williams / 2 April 2020

Recruit a diverse audience with remote research

David Williams / 27 March 2020

Remote UX research and remote user testing at Bunnyfoot

Jon Dodd / 25 March 2020

More from the blog

Read enough? Get in touch

Contact Paul Wallis to discuss your needs

If you want to discuss a project or partnering with Bunnyfoot for your experience design needs, contact Paul Wallis

© Bunnyfoot Ltd 2020 | Bunnyfoot is part of the Sideshow Group

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