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Continuing to support clients during COVID - 19

Since March we have been supporting your projects and programmes of work through remote methods. We have now re-opened our research labs in London and Sheffield (with additional safety procedures now in place) so that we can support those clients who have a requirement for face to face research while continuing to support those who require remote research. Now more than ever, digital services need to be performing effectively and efficiently – please contact us for advice and to discuss your needs.

Evidence-driven design

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An Experience & Service Design consultancy of expert researchers who understand design & expert designers who understand how to use evidence.

We use research & user testing to drive design decisions, and create high performing products & services. We can enable you to do this too

Our ServicesOur Clients
We incorporate evidence based research into all stages of our design process

Evidence-driven design

We are an Experience & Service Design Consultancy comprised of expert researchers who understand design & expert designers who understand how to use evidence.

We use research & user testing to drive design decisions, and create high performing products & services. We can enable you to do this too.

Our ServicesOur Clients

We work with brands & businesses like yours to create positive & profitable customer experiences

Experience design & strategy partner

Working with you to conceive and deliver the next generation of product & service experiences

End-to-end through strategy, design, and implementation – with evidence stitched in throughout

Evidence partner

Working alongside your internal teams and partners to provide an un-biased, objective evidence base for decision making

Customer research, user/UX testing, expert usability reviews, persuasion reviews and more

Enablement partner

Working alongside your internal teams to embed the skills, resources and culture to practice evidence-driven experience & service design

Assessing capability, planning strategy, developing processes & toolkits, training, mentoring, team building and more

More about our services

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  • Sky Sports Logo
  • Marie Curie Logo
  • Client logo Boden
  • Client logo BT
  • Historic Royal Palaces Logo
  • Client logo Mitre
  • Screwfix logo
  • Client logo easyJet
  • ATOS Logo
  • Client logo Vodafone
  • Client logo NFU Mutual

  • Client logo easyJet
  • Historic Royal Palaces Logo
  • Client logo Vodafone
  • Screwfix logo
  • Sky Sports Logo
  • ATOS Logo
  • Marie Curie Logo
  • UK Parliament Logo
  • Client logo Boden
  • Client logo BT
  • Client logo NFU Mutual
  • Client logo Mitre

Chatham House: Research for Digital Transformation

public sector

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Chatham House: Research for Digital Transformation

public sector

Chatham House: Research for Digital Transformation

public sector

Chatham House: Research for Digital Transformation
2020-09-08

BT TV: Large Scale Usability Testing

media

View more

BT TV: Large Scale Usability Testing

media

BT TV: Large Scale Usability Testing

media

BT TV: Large Scale Usability Testing
2020-09-08

Change Incorporated: Brand Research & Usability Testing

healthcare

View more

Change Incorporated: Brand Research & Usability Testing

healthcare

Change Incorporated: Brand Research & Usability Testing

healthcare

Change Incorporated: Brand Research & Usability Testing
2020-06-06

DesignSpark: UX Research & Design

e-commerce

View more

DesignSpark: UX Research & Design

e-commerce

DesignSpark: UX Research & Design

e-commerce

DesignSpark: UX Research & Design
2020-04-14
Case Study Virgin Holidays, 140% increase in conversions and KPI targets hit for the first time

Virgin Holidays: UX Redesign

travel & tourism

View more

Virgin Holidays: UX Redesign

travel & tourism

Virgin Holidays: UX Redesign

travel & tourism

Virgin Holidays: UX Redesign
2019-09-27

Chatham House: Research for Digital Transformation

public sector

View more

Chatham House: Research for Digital Transformation

public sector

Chatham House: Research for Digital Transformation

public sector

Chatham House: Research for Digital Transformation
2020-09-08

BT TV: Large Scale Usability Testing

media

View more

BT TV: Large Scale Usability Testing

media

BT TV: Large Scale Usability Testing

media

BT TV: Large Scale Usability Testing
2020-09-08

Change Incorporated: Brand Research & Usability Testing

healthcare

View more

Change Incorporated: Brand Research & Usability Testing

healthcare

Change Incorporated: Brand Research & Usability Testing

healthcare

Change Incorporated: Brand Research & Usability Testing
2020-06-06

DesignSpark: UX Research & Design

e-commerce

View more

DesignSpark: UX Research & Design

e-commerce

DesignSpark: UX Research & Design

e-commerce

DesignSpark: UX Research & Design
2020-04-14
Case Study Virgin Holidays, 140% increase in conversions and KPI targets hit for the first time

Virgin Holidays: UX Redesign

travel & tourism

View more

Virgin Holidays: UX Redesign

travel & tourism

Virgin Holidays: UX Redesign

travel & tourism

Virgin Holidays: UX Redesign
2019-09-27
Case Study Kaleidoscope, Actionable results and qualitative feedback for a unique retailer

Kaleidoscope: e-Commerce UX Research

e-commerce

View more

Kaleidoscope: e-Commerce UX Research

e-commerce

Kaleidoscope: e-Commerce UX Research

e-commerce

Kaleidoscope: e-Commerce UX Research
2019-09-27

Chatham House: Research for Digital Transformation

public sector

View more

Chatham House: Research for Digital Transformation

public sector

Chatham House: Research for Digital Transformation

public sector

Chatham House: Research for Digital Transformation
2020-09-08

BT TV: Large Scale Usability Testing

media

View more

BT TV: Large Scale Usability Testing

media

BT TV: Large Scale Usability Testing

media

BT TV: Large Scale Usability Testing
2020-09-08

Change Incorporated: Brand Research & Usability Testing

healthcare

View more

Change Incorporated: Brand Research & Usability Testing

healthcare

Change Incorporated: Brand Research & Usability Testing

healthcare

Change Incorporated: Brand Research & Usability Testing
2020-06-06
Clients & Case Studies
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Years Of Experience
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Full Time Consultants
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Research Participants
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Research Labs

We are a team rooted in psychology, design theory, HCI and service design, but first and foremost we are experts in people and behaviour - meet some of the team:

Aimee Windsor Brown

Aimée Windsor Brown

Lead Consultant
...
Mila Kayakula

Mila Kayukala

Consultant
...
Caroline Bentley

Caroline Bentley

Project Manager
...
Mhairi Robertson

Mhairi Robertson

Consultant
...
Matt Mansfield

Matt Mansfield

Project Manager
...
Alex Morris

Alex Morris

Consultant
...
Andrew Tope

Andrew Tope

Senior Consultant
...
Cathy Carr

Cathy Carr

Senior Consultant
...
Kelly Thomas

Kelly Thomas

Studio & Training Manager
...
Jonny Wing

Jonny Wing

Senior Interaction Designer
...
Chris Gotch

Chris Gotch

IT Support
...
Mhairi Robertson

Mhairi Robertson

Consultant
...
All of the team

Some of our upcoming training courses

30Sep

User Testing

Wednesday
EVENT DETAIL
02Oct

Practical Accessibility

Friday
EVENT DETAIL
22Oct

Fundamentals of Service Design

Thursday
EVENT DETAIL
06Nov

Fundamentals of UX & Design Thinking

Friday
EVENT DETAIL
27Nov

UX Strategy

Friday
EVENT DETAIL
No event found!
See all courses

From the blog

What is the best Service Design tool?

Mila Kayukala / 16 September 2020

Bunnyfoot delighted to have conversion.com as new sister company

David Williams / 18 August 2020

Bunnyfoot to speak at UXPA-UK Research Ops event

David Williams / 14 August 2020
More from the blog
Bunnyfoot is a top 100 UK independent agency, as rated by The Drum in 2019
Bunnyfoot is a top 100 UK independent agency, as rated by The Drum in 2018
Bunnyfoot is a UX UK award winner (2018)
Bunnyfoot is a Sunday Times Tech Track 100 company
Bunnyfoot is a Sunday Times Tech Track 100 company (2019)
Bunnyfoot is a Wirehive winner (2018 & 2019)

Read enough? Get in touch

Contact Paul Wallis to discuss your needs

Contact us
If you want to discuss a project or partnering with Bunnyfoot for your experience design needs, contact Paul Wallis

LONDON

4th Floor
54 St John’s Square
Farringdon
London
EC1V 4JL

Tel: 0207 608 1670

SHEFFIELD

The Old Chapel
8 Mortimer Street
Sheffield
South Yorkshire
S1 4SF

Tel: 0114 478 2950

OXFORD

Boston House
134 Downsview Rd
Wantage
Oxfordshire
OX12 9FF

Tel: 01235 606 140

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