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Continuing to support clients during COVID - 19

Since March we have been supporting your projects and programmes of work through remote methods. We have now re-opened our research labs in London and Sheffield (with additional safety procedures now in place) so that we can support those clients who have a requirement for face to face research while continuing to support those who require remote research. Now more than ever, digital services need to be performing effectively and efficiently – please contact us for advice and to discuss your needs.

Evidence-driven

design

strategy

interactions

——

An Experience & Service Design consultancy of expert researchers who understand design & expert designers who understand how to use evidence.

We use research & user testing to drive design decisions, and create high performing products & services. We can enable you to do this too

Our ServicesOur Clients
We incorporate evidence based research into all stages of our design process

Evidence-driven design

We are an Experience & Service Design Consultancy comprised of expert researchers who understand design & expert designers who understand how to use evidence.

We use research & user testing to drive design decisions, and create high performing products & services. We can enable you to do this too.

Our ServicesOur Clients

We work with brands & businesses like yours to create positive & profitable customer experiences

Experience design & strategy partner

Working with you to conceive and deliver the next generation of product & service experiences

End-to-end through strategy, design, and implementation – with evidence stitched in throughout

Evidence partner

Working alongside your internal teams and partners to provide an un-biased, objective evidence base for decision making

Customer research, user/UX testing, expert usability reviews, persuasion reviews and more

Enablement partner

Working alongside your internal teams to embed the skills, resources and culture to practice evidence-driven experience & service design

Assessing capability, planning strategy, developing processes & toolkits, training, mentoring, team building and more

More about our services

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  • Client logo De Beers
  • Client logo The National Archives
  • Screwfix logo
  • Sky Sports Logo
  • Client logo easyJet
  • Client logo Forest Holidays
  • Client logo BT
  • Historic Royal Palaces Logo
  • ATOS Logo
  • Client logo BBC iPlayer
  • Client logo Vodafone
  • Client logo Mitre

  • Client logo BBC iPlayer
  • Client logo easyJet
  • Historic Royal Palaces Logo
  • Client logo Vodafone
  • Screwfix logo
  • Sky Sports Logo
  • ATOS Logo
  • Marie Curie Logo
  • UK Parliament Logo
  • Client logo Boden
  • Client logo BT
  • Client logo NFU Mutual
  • Client logo Mitre
  • Client logo Forest Holidays
  • Client logo De Beers
  • Client logo The National Archives
Case study Chatham house, detailed IA restructure using card sorting, tree testing & more

Chatham House: Research for Digital Transformation

public sector

View more

Chatham House: Research for Digital Transformation

public sector

Chatham House: Research for Digital Transformation

public sector

Chatham House: Research for Digital Transformation
2020-09-08
Case study Over 80 usability tests to inform design strategy with BT

BT TV: Large Scale Usability Testing

media

View more

BT TV: Large Scale Usability Testing

media

BT TV: Large Scale Usability Testing

media

BT TV: Large Scale Usability Testing
2020-09-08
Case study Change incorporated, agile approaches to research on social change

Change Incorporated: Brand Research & Usability Testing

healthcare

View more

Change Incorporated: Brand Research & Usability Testing

healthcare

Change Incorporated: Brand Research & Usability Testing

healthcare

Change Incorporated: Brand Research & Usability Testing
2020-06-06

DesignSpark: UX Research & Design

e-commerce

View more

DesignSpark: UX Research & Design

e-commerce

DesignSpark: UX Research & Design

e-commerce

DesignSpark: UX Research & Design
2020-04-14
Case Study Virgin Holidays, 140% increase in conversions and KPI targets hit for the first time

Virgin Holidays: UX Redesign

travel & tourism

View more

Virgin Holidays: UX Redesign

travel & tourism

Virgin Holidays: UX Redesign

travel & tourism

Virgin Holidays: UX Redesign
2019-09-27
Case study Chatham house, detailed IA restructure using card sorting, tree testing & more

Chatham House: Research for Digital Transformation

public sector

View more

Chatham House: Research for Digital Transformation

public sector

Chatham House: Research for Digital Transformation

public sector

Chatham House: Research for Digital Transformation
2020-09-08
Case study Over 80 usability tests to inform design strategy with BT

BT TV: Large Scale Usability Testing

media

View more

BT TV: Large Scale Usability Testing

media

BT TV: Large Scale Usability Testing

media

BT TV: Large Scale Usability Testing
2020-09-08
Case study Change incorporated, agile approaches to research on social change

Change Incorporated: Brand Research & Usability Testing

healthcare

View more

Change Incorporated: Brand Research & Usability Testing

healthcare

Change Incorporated: Brand Research & Usability Testing

healthcare

Change Incorporated: Brand Research & Usability Testing
2020-06-06

DesignSpark: UX Research & Design

e-commerce

View more

DesignSpark: UX Research & Design

e-commerce

DesignSpark: UX Research & Design

e-commerce

DesignSpark: UX Research & Design
2020-04-14
Case Study Virgin Holidays, 140% increase in conversions and KPI targets hit for the first time

Virgin Holidays: UX Redesign

travel & tourism

View more

Virgin Holidays: UX Redesign

travel & tourism

Virgin Holidays: UX Redesign

travel & tourism

Virgin Holidays: UX Redesign
2019-09-27
Case Study Kaleidoscope, Actionable results and qualitative feedback for a unique retailer

Kaleidoscope: e-Commerce UX Research

e-commerce

View more

Kaleidoscope: e-Commerce UX Research

e-commerce

Kaleidoscope: e-Commerce UX Research

e-commerce

Kaleidoscope: e-Commerce UX Research
2019-09-27
Case study Chatham house, detailed IA restructure using card sorting, tree testing & more

Chatham House: Research for Digital Transformation

public sector

View more

Chatham House: Research for Digital Transformation

public sector

Chatham House: Research for Digital Transformation

public sector

Chatham House: Research for Digital Transformation
2020-09-08
Case study Over 80 usability tests to inform design strategy with BT

BT TV: Large Scale Usability Testing

media

View more

BT TV: Large Scale Usability Testing

media

BT TV: Large Scale Usability Testing

media

BT TV: Large Scale Usability Testing
2020-09-08
Case study Change incorporated, agile approaches to research on social change

Change Incorporated: Brand Research & Usability Testing

healthcare

View more

Change Incorporated: Brand Research & Usability Testing

healthcare

Change Incorporated: Brand Research & Usability Testing

healthcare

Change Incorporated: Brand Research & Usability Testing
2020-06-06
Clients & Case Studies
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Years Of Experience
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Full Time Consultants
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Research Participants
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Research Labs

We are a team rooted in psychology, design theory, HCI and service design, but first and foremost we are experts in people and behaviour - meet some of the team:

Pete Underwood

Pete Underwood

Senior Consultant
...
Jo Stray

Jo Stray

Senior Consultant
...

Severin Rupprechter

Consultant
Richard joined Bunnyfoot in 2021 as a Consultant, bringing with him extensive knowledge and skills of working within IT for the retail sector and experience of working across the user experience cycle...
Rebecca Gill

Rebecca Gill

Director
...
Matt Mansfield

Matt Mansfield

Project Manager
...
Kelly Thomas

Kelly Thomas

Studio & Training Manager
...
Nicole Hewitt

Nicole Hewitt

Consultant
Nicole joined the Bunnyfoot team in 2019 as a UX Consultant, bringing knowledge of global operations and management across a variety of sectors....
Jon Dodd

Jon Dodd

Non-Executive Director
...

Richard Harris

Consultant
Richard joined Bunnyfoot in 2021 as a Consultant, bringing with him extensive knowledge and skills of working within IT for the retail sector and experience of working across the user experience cycle...
David Williams

David Williams

Director
...
Maddy Hall

Maddy Hall

Studio & Recruitment Manager
...
Jon Dodd

Jon Dodd

Non-Executive Director
...
All of the team

Some of our upcoming training courses

10Aug

Fundamentals of UX & Design Thinking

Tuesday
EVENT DETAIL
17Aug

Customer/User Research Methods

Tuesday
EVENT DETAIL
19Aug

User Testing

Thursday
EVENT DETAIL
24Aug

UX Certification – Foundation level (CPUX)

Tuesday
EVENT DETAIL
01Sep

Rapid prototyping with Axure

Wednesday
EVENT DETAIL
No event found!
See all courses

From the blog

Chatbot technology is moving ahead

Mila Kayukala / 27 July 2021

Webinar: Customer journey mapping: bridging the gap between research and design

David Williams / 23 June 2021

Webinar: Power of Partnership: Research & Experimentation FTW

David Williams / 1 April 2021
More from the blog
Bunnyfoot is a top 100 UK independent agency, as rated by The Drum in 2019
Bunnyfoot is a top 100 UK independent agency, as rated by The Drum in 2018
Bunnyfoot is a UX UK award winner (2018)
Bunnyfoot is a Sunday Times Tech Track 100 company
Bunnyfoot is a Sunday Times Tech Track 100 company (2019)
Bunnyfoot is a Wirehive winner (2018 & 2019)

Read enough? Get in touch

Contact Paul Wallis to discuss your needs

Contact us
If you want to discuss a project or partnering with Bunnyfoot for your experience design needs, contact Paul Wallis

LONDON

4th Floor
54 St John’s Square
Farringdon
London
EC1V 4JL

Tel: 0207 608 1670

SHEFFIELD

Studio 3
Sellers Wheel
151 Arundel Street
Sheffield
S1 2NU

Tel: 0207 608 1670

OXFORD

Boston House
134 Downsview Rd
Wantage
Oxfordshire
OX12 9FF

Tel: 01235 606 140

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