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User Testing

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Learn how to conduct your own user testing sessions to gain key insights and improve the way you interact with your customers.

Course description

Our User Testing course covers all the basics; from how, why and when testing should be used, through to actually executing a test and acting on the results. This course is very practical: throughout the day you will practice the techniques you’ve learned in real tests, acting as a moderator, an observer and a test participant! It’s fun, it’s interactive and you will meet interesting people to exchange ideas and experiences with.

Is it for you?

If you are responsible for making improvements to the usability and performance of a website or app – this course is for you. This course will also be useful if you are considering outsourcing testing, as it will give you a thorough grounding in what to can expect and what you should be demanding from your suppliers!

Participants in this course are typically Brand Managers, Marketing Managers, Digital Marketers, Designers or User Experience Managers.

What you will learn

Topics covered in the course include:

  • Why conduct user testing in the first place?
  • How testing fits into a project or development cycle
  • Planning, running, and analysing:
    • Writing good test protocols
    • Moderation best practice
    • Which data to gather
    • Formative vs. summative testing
    • Software for recording/running a test
    • Observing and noting
    • Dealing with difficult participants
  • Reporting results effectively (with templates provided)
  • Effective ways to present your results to others
  • Other forms of testing, such as…
    • Remote moderated
    • Remote unmoderated
    • Intercept testing
    • ‘Wizard of Oz’ prototype testing
    • Relationship with A/B and multivariate testing
  • Practising real tests acting as moderator, observer, and participant!

Learning objectives

After completing the training, you will be able to:

  • Describe and discuss the benefits of and key factors involved in usability testing
  • Recognise the components that make a good test
  • Specify and plan an appropriate user test
  • Carry out a basic user test
  • Analyse and report the results of a user test

About this course

Duration: 1 day

Time: 09:30-16:30

Venue: Remote

Price: £495 (excl. VAT)

We will provide course materials and a certificate of completion.

Book your place

Remote training – places available
Thurs 29th April 2021

Book your place

Remote training – places available
Thurs 3rd June 2021

Book your place

Other courses like this

  • CPUX-User Testing
  • Designing for Persuasion, Emotion, And Trust
  • Designing for the Human Mind
View all courses

About your trainer

Cathy has over 10 years’ experience in user-centred design, user research and usability testing. As well as being one of Bunnyfoot’s Senior consultants, she also delivers Bunnyfoot’s User Testing course and the Advanced Level Certified Professional Usability Testing and Evaluation (CPUX-UT) course.

With extensive knowledge of user-centred design and behavioural research, Cathy has managed and conducted studies nationally, internationally and remotely. She undertakes a wide range of consultancy work including; usability testing, accessibility testing, depth interviews, mental models, persona creation, ethnography and heuristic analysis.

Cathy’s experience spans both the public and private sector, working with a large number of household brands, most recently: HSBC, Sky, Vodafone, BBC, Tesco and Nestle.

Cathy Carr

Cathy Covell

Senior Consultant

Very interactive. I liked the breaks between sections to write scenarios, fill in the boxes and sense check what learnt.

The way we approach user testing will change for the better as a result of attending the course. Thanks Bunnyfoot!

Caroline Lambert

Head of Customer Research, The FT

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Josh Vince

Product Manager, TRX

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The Venue

Bunnyfoot Ltd (London)

54 St John’s Square,
Farringdon,
London,
EC1V 4JL

We’re based in the heart of Clerkenwell, just a 5 minute walk from Farringdon mainline railway and underground stations.

Plan your journey on Google Maps

Read enough? Get in touch

Contact Kelly Thomas to discuss your needs

Contact us
Image of Kelly Thomas. Contact Kelly if you want to discuss any of our UX Courses or Lab Hire

LONDON

4th Floor
54 St John’s Square
Farringdon
London
EC1V 4JL

Tel: 0207 608 1670

SHEFFIELD

The Old Chapel
8 Mortimer Street
Sheffield
South Yorkshire
S1 4SF

Tel: 0114 478 2950

OXFORD

Boston House
134 Downsview Rd
Wantage
Oxfordshire
OX12 9FF

Tel: 01235 606 140

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