Bunnyfoot

We help you create positive & profitable customer experiences

About Us

Since 1999 the UK’s leading UX consultancy. We are psychologists, researchers, interaction designers, usability & customer experience specialists. We cover web, software, mobile, print, service design and more

Get certified in UX!

Find out more about our courses

Just some of Our Services

Evidence based design is what it is all about –
providing you with confidence to make the correct design decisions

Customer centred design

The framework that underpins our approach to designing persuasive customer experiences for online and offline channels.

A full set of services to take you from initial concept through to launch via customer research, modeling, information architecture, interaction design and prototyping, with integrated customer testing at each stage.

User testing

The sharpest tool for assessing and improving the performance of your site, product, or service.

We test real people performing real tasks – observing what they actually do: real actions, real evidence, not just opinions!

Based on the evidence we make concrete recommendations for improvement.

Expert design consultancy

Our experts identify where improvements can be made to your site or service and make concrete recommendations for enhancement. Includes usability, persuasion & emotion.

We also offer a range of UX training courses; including usability testing, persuasion design, prototyping with Axure, designing for the human brain, beyond usability...

Bunnyfoot draw on their indepth knowledge of customers and our sector to challenge us with better solutions. Their style mirrors our own – can do, delivery focused and not a Frappuccino in sight!

James Millet, Head of Digital

114%

114% Rise in mobile traffic and 43% rise in tablet traffic

38.5%

38.5% increase in conversions from the online booking process

59%

59% faster checkout (remote testing), over 100 actionable improvements, international user testing of their offline catalogue, newsletters, website and mobile experience

37%

37% increase in conversion on the landing page and 15% increase in conversion rate on donation form

Just wanted to say a quick thank you for the subtitle research. It was really coherent, has generated a lot of interest and provided teams with the start of some solid research from which to start incrementally improving how we deliver subtitles within the Standard Media Player.

Henny Swan, Senior Accessibility Specialist

Some of Our people

Cathy Carr

Cathy is a knowledgeable experienced consultant. With extensive experience in a variety of user centred design practices including user testing (moderated and remote), depth interviews, expert evaluations, mental models, personas and surveys. She also delivers our User Testing course to teams, teaching them about the basics of usability and tips for successful moderation sessions.

More about Cathy
Image of Dr Jon Dodd

Dr Jon Dodd

CEO and Co-Founder

Has a thing for sharks, sails big boats

Read more...
Image of Alison Rawlings

Alison Rawlings

Consultancy Director

Likes growing the business, vegetables and children

Read more...

Clare Lambert

Account Director

Peanut butter addicted world traveller

Read more...
Image of Aaron Young

Aaron Young

Principal Consultant

Inspired by Heinz Wolff and Wile E. Coyote

Read more...

Latest blog posts

UXUK Awards are closing entries on Wednesday

September 9, 2016 - Be the first to comment on this post

The UXUK Awards will stop accepting entries on Wednesday the 14th September at 4pm. As a key sponsor, we are quite excited to… Read the full story

Learn the fundamentals of service design

August 24, 2016 - Be the first to comment on this post

Due to popular demand, Bunnyfoot have launched a new training course on the ‘Fundamentals of Service Design‘ with the first dates set for… Read the full story

8 Top tips for running a tip top focus group

August 17, 2016 - Be the first to comment on this post

At Bunnyfoot, we tend to spend more time running one-to-one user research sessions than focus groups. This isn’t to say, however, that focus… Read the full story

More blog posts

Read enough? Get in touch...

Contact Clare Lambert to discuss your needs:
0207 608 1670 more@bunnyfoot.com

Or come visit us, we have offices in Oxford, Sheffield and London.