Bunnyfoot

We help you create positive & profitable customer experiences

About Us

Since 1999 the UK’s leading UX consultancy. We are psychologists, researchers, interaction designers, usability & customer experience specialists. We cover web, software, mobile, print, service design and more

Just some of Our Services

Evidence based design is what it is all about –
providing you with confidence to make the correct design decisions

Customer centred design

The framework that underpins our approach to designing persuasive customer experiences for online and offline channels.

A full set of services to take you from initial concept through to launch via customer research, modeling, information architecture, interaction design and prototyping, with integrated customer testing at each stage.

User testing

The sharpest tool for assessing and improving the performance of your site, product, or service.

We test real people performing real tasks – observing what they actually do: real actions, real evidence, not just opinions!

Based on the evidence we make concrete recommendations for improvement.

Expert design consultancy

Our experts identify where improvements can be made to your site or service and make concrete recommendations for enhancement. Includes usability, persuasion & emotion.

We also offer a range of UX training courses; including usability testing, persuasion design, prototyping with Axure, designing for the human brain, beyond usability...

Bunnyfoot draw on their indepth knowledge of customers and our sector to challenge us with better solutions. Their style mirrors our own – can do, delivery focused and not a Frappuccino in sight!

James Millet, Head of Digital

114%

114% Rise in mobile traffic and 43% rise in tablet traffic

38.5%

38.5% increase in conversions from the online booking process

59%

59% faster checkout (remote testing), over 100 actionable improvements, international user testing of their offline catalogue, newsletters, website and mobile experience

37%

37% increase in conversion on the landing page and 15% increase in conversion rate on donation form

Just wanted to say a quick thank you for the subtitle research. It was really coherent, has generated a lot of interest and provided teams with the start of some solid research from which to start incrementally improving how we deliver subtitles within the Standard Media Player.

Henny Swan, Senior Accessibility Specialist

Some of Our people

Mark Pierce

Mark graduated from Manchester University with a degree in Product Design. Since graduating, he has applied the same principles and expertise to the design and development of the online user experience and users' interaction with Web sites.

Impossible I do immediately; miracles take longer

More about Mark
Image of Dr Jon Dodd

Dr Jon Dodd

CEO and Co-Founder

Has a thing for sharks, sails big boats

Read more...
Image of Alison Rawlings

Alison Rawlings

Consultancy Director

Likes growing the business, vegetables and children

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Clare Lambert

Account Director

Peanut butter addicted world traveller

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Image of Aaron Young

Aaron Young

Principal Consultant

Inspired by Heinz Wolff and Wile E. Coyote

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Latest blog posts

Diary Studies, Capturing Life as it is Lived

April 23, 2015 - Be the first to comment on this post

Diary studies have been a traditional research method in behaviour research and social sciences for many years. They rely on users self-documenting specific… Read the full story

Taking centre stage: research finds that preferences for artworks depends on location and where people look last

April 10, 2015 - Be the first to comment on this post

The preference for works of art or even consumer items is often thought to remain in the eye of the beholder – eyetracking… Read the full story

Because nobody’s baby is ugly … should designers test their own stuff?

April 1, 2015 - Be the first to comment on this post

It’s far from the ideal situation, because when you are the creator (mother) of a design (baby) it can be hard to admit… Read the full story

More blog posts

Read enough? Get in touch...

Contact Clare Lambert to discuss your needs:
0845 643 0650 more@bunnyfoot.com

Or come visit us, we have offices in Oxford, Sheffield and London.