Bunnyfoot

We help you create positive & profitable customer experiences

About Us

Since 1999 the UK’s leading UX consultancy. We are psychologists, researchers, interaction designers, usability & customer experience specialists. We cover web, software, mobile, print, service design and more

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Just some of Our Services ›

Customer centred design
 

The framework that underpins our approach to designing persuasive customer experiences for online and offline channels.

A full set of services to take you from initial concept through to launch via customer research, modeling, information architecture, interaction design and prototyping, with integrated customer testing at each stage.

User testing
 

The sharpest tool for assessing and improving the performance of your site, product, or service.

We test real people performing real tasks – observing what they actually do: real actions, real evidence, not just opinions!

Based on the evidence we make concrete recommendations for improvement.

Expert design consultancy & UX strategy

Our UX experts help you define and set your UX and design strategy, identify and solve your problems, ease your design decisions. This can take multiple forms – we will design the best approach for you

We also offer a range of UX training courses; including usability testing, persuasion design, prototyping with Axure, designing for the human brain, beyond usability...

Bunnyfoot draw on their indepth knowledge of customers and our sector to challenge us with better solutions. Their style mirrors our own – can do, delivery focused and not a Frappuccino in sight!

James Millet, Head of Digital

114%

114% Rise in mobile traffic and 43% rise in tablet traffic

38.5%

38.5% increase in conversions from the online booking process

59%

59% faster checkout (remote testing), over 100 actionable improvements, international user testing of their offline catalogue, newsletters, website and mobile experience

37%

37% increase in conversion on the landing page and 15% increase in conversion rate on donation form

Just wanted to say a quick thank you for the subtitle research. It was really coherent, has generated a lot of interest and provided teams with the start of some solid research from which to start incrementally improving how we deliver subtitles within the Standard Media Player.

Henny Swan, Senior Accessibility Specialist

Some of Our people

Cathy Carr

Cathy is a knowledgeable experienced consultant. With extensive experience in a variety of user centred design practices including user testing (moderated and remote), depth interviews, expert evaluations, mental models, personas and surveys. She also delivers our User Testing course to teams, teaching them about the basics of usability and tips for successful moderation sessions.

More about Cathy
Image of Dr Jon Dodd

Dr Jon Dodd

CEO and Co-Founder

Has a thing for sharks, sails big boats

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Image of Alison Rawlings

Alison Rawlings

Managing Director

Likes growing the business, vegetables and children

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Clare Lambert

Account Director

Peanut butter addicted world traveller

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Image of Aaron Young

Aaron Young

Principal Consultant

Inspired by Heinz Wolff and Wile E. Coyote

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Latest blog posts

Why you should design and audit services holistically

February 17, 2017

In both theatre and service design, everything that is happening off-stage has an impact on what is happening on-stage and on the customer’s… Read the full story

SH:24 (x3 UXUK Award winner) talk barriers to sexual health

February 10, 2017

SH:24 were last year’s big winners at the UXUK Awards. They took home the grand prize of Best overall User Experience as well… Read the full story

Service Design for Changing Needs

February 9, 2017

We’re all familiar with Maslow’s hierarchy of needs, but have you ever considered the breadth of different human needs within each of these… Read the full story

More blog posts

Read enough? Get in touch...

Contact Clare Lambert to discuss your needs:
0207 608 1670 more@bunnyfoot.com

Or come visit us, we have offices in Oxford, Sheffield and London.