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Posts with the tag: Tag: Customer Research

Webinar: How to make 10x better decisions with research and experimentation

By David Williams | Events, Talks and Presentations | 0 comment | 10 November, 2020 | 0

We’ve been thrilled by the reception of the bi-monthly webinars we have been running since the pandemic started. With over 250 registrations for each event and attendees from many of the UK’s largest companies. Our next event takes place on November 26th from 1.30pm to 2.30pm. We’re defined by the choices we make. The successRead more

Face to Face Research at Bunnyfoot with COVID-19 restrictions easing

By David Williams | News and Announcements | 0 comment | 26 June, 2020 | 0

Since mid-March, we have conducted many remote interviews, usability tests, workshops and a host of other activities to ensure programmes of work for our clients are delivered. However, we know that remote research is not suitable for all products and services. The safety of research participants and research teams have always been our top priorityRead more

Remote UX research and remote user testing at Bunnyfoot

By Jon Dodd | News and Announcements, Tools and Resources | 0 comment | 25 March, 2020 | 0

Mostly business as usual with remote working For the last 3 weeks we have been working closely with all our clients to ensure we can continue to keep projects and programmes on track during these challenging times – generally this has just been a simple move to increased remote working with little, if any, disruption.Read more

Bunnyfoot Webinar: Remote research, testing, evaluations & workshops

By David Williams | Events, Talks and Presentations | 0 comment | 19 March, 2020 | 1

We normally run our quarterly client seminars in London – and while we would love to host you face to face, for obvious reasons it is more appropriate to host this one online – indeed we have brought forward the topic of remote insight and evidence to match the current situation too. Webinar: Remote research,Read more

Do you know what your customers need?

By Jonny Wing | Brain Bites: 2 Minute Insights | 0 comment | 15 January, 2020 | 0

You may well have heard the famous quote from Henry Ford after he’d invented the revolutionary Model T car: ‘If I’d asked customers what they wanted, they would have said “a faster horse”’ This quote nicely illustrates that a key part of creating a successful product (or service) is understanding what your customers actually needRead more

Why is UX research important and how can it help your business?

By Mila Kayukala | Brain Bites: 2 Minute Insights | 0 comment | 12 July, 2019 | 0

While the term ‘user experience’ or ‘UX’ has received a lot of attention over the years, many are still not aware that user or UX research is one of the most essential components of designing a successful service. Companies cannot create a great user experience without understanding target users, their needs, aspirations and ways ofRead more

Event: Big and Little data for UX

By Jon Dodd | Events, Talks and Presentations | 0 comment | 11 April, 2019 | 0

Last Thursday we hosted the latest of our regular seminar/workshops in London. These workshops always have a service design, UX strategy or customer research focus, and we like to involve all attendees in activities rather than be just passive observers. This time we were joined by guest speaker Chris Pitt from big data supremos VerticalRead more

Dear Diary (Study)… How To Ensure You Get The Best Results

By Hugo Nickols | Brain Feasts: Longer Reads | 0 comment | 7 June, 2018 | 0

“Dear Diary, How can I ensure I get the best results when conducting a diary study as part of a UX research project?” Let’s start with a quick overview: diary studies are a research method used to gain qualitative insight into participants’ behaviour (and the context) over a period of time. During the study period,Read more

Talking UX, Psychology and The Power of 100 at UX Sheffield

By Jonny Wing | Talks and Presentations | 0 comment | 5 February, 2018 | 0

What do a 40% decrease in traffic accidents overnight, an evening spent watching TV and a good night’s sleep have to do with digital product design? Quite a lot, it turns out.Read more

How Human-Centred Design could improve politics

By James Whittaker | Brain Feasts: Longer Reads | 0 comment | 16 March, 2017 | 0

As those of us in the UX world know, it’s quite common to watch people struggle to use a site, then subsequently say how easy to use it was – which is why it’s important to observe what people do, not what they say. People tell you what they want in order to achieve theRead more

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