Posts with the category: Events, Talks and Presentations

We normally run our quarterly client seminars in London – and while we would love to host you face to face, for obvious reasons it is more appropriate to host this one online – indeed we have brought forward the topic of remote insight and evidence to match the current situation too. Webinar: Remote research,Read more

Dr Jon Dodd, MD of Bunnyfoot, will be a guest speaker at the Customer and User Experience Expo taking place at the ExCeL London on the 18th and 19th of March 2020. Jon’s talk titled “Stand on the shoulders of design and creative giants – benefit from established design and UX principles” will guide delegatesRead more

We’re thrilled to announce we are once again sponsoring the Service Design Fringe Festival taking place on the 24th and 25th October 2019.Read more

Last Thursday we hosted the latest of our regular seminar/workshops in London. These workshops always have a service design, UX strategy or customer research focus, and we like to involve all attendees in activities rather than be just passive observers. This time we were joined by guest speaker Chris Pitt from big data supremos VerticalRead more

For our 5th workshop, we are teaming up with the expert data science team at Vertical Leap to run a session on how you can more effectively measure, identify and optimise the performance of your service for customers/users.Read more

For our 5th workshop, we are teaming up with the expert data science team at Vertical Leap to run a session on how you can more effectively measure, identify and optimise the performance of your service for customers/users.Read more

How should we view the practice of usability testing? Are we ‘unruly artists’ who have the ability make up the processes as we go, or are we moving into a mature field where standardised methodologies are important? This was just one of the things Rolf Molich, a UX pioneer, discussed with our audience at ourRead more

Have you performed usability testing on your website, app or service? If not, then you should! And if you have, how do you know the tests you’ve performed will provide insightful, actionable results? In our fourth quarterly workshop, UX guru Rolf Molich (owner, DialogDesign) will discuss what good, objective usability testing “looks like”, using resultsRead more

Sometimes, it can feel like a battle to advocate for a practice that isn’t easily understood (or is often misunderstood), even if it can greatly improve your business’ product, site or service. User Experience is a great example of this; most people get that it’s a “good thing”, but few organisations actually go about actioningRead more

We’ve gathered a group of leading UX advocates to share the challenges they’ve faced, how they gained buy-in from stakeholders, the systems and processes they use and the successes they’ve had. UX On the Front Line is taking place on 14th June and promises to be an enjoyable, interactive afternoon for those who attend. Read onRead more