The difference between chat bots and voice user interfaces
A conversational interface is a user interface that mimics having a conversation with a human. There are two types: chatbots, and voice user interfaces (or voice assistants).
Here’s a quick breakdown of the two:
| ||Chatbots||Voice UIs
|Broad domain||Personal assistants, agents, general search||Alexa, Google Now, Siri, Cortana, Google Home...
|Specific domain||Trouble shooting, ordering products, managing accounts||Billing information, automated menus, telephone banking
|Conversation||Within convention, textual understanding||Spoken convention, speech recognition
|Technology||Implies keyboard||Phone, computer, fridge, watch, thermostat, car...
When designing for a conversational interface, it’s important to remember you’re still dealing with a user interface, just not a visual one, so UX principles should still be applied.
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