Website restructuring and research with Chatham House —— To inform a user-centred digital transformation Chatham House, also known as the Royal Institute of International Affairs, is a not-for-profit and non-governmental organisation based in London whose mission is to help governments and societies build a sustainably secure, prosperous and just world’. What Chatham House Wanted TheRead more
Posts by: Joe Ansell
Increasing engagement with democracy through UX —— Using input from over 1,000 UK citizens with UK Parliament UK Parliament, one of the most important websites in the United Kingdom, was looking to increase public engagement with democracy. They believe (and Bunnyfoot agrees!) that the easier the public can access and use Parliament, the better itRead more
Improving search experience and content usability with British Library —— Using workshops, interviews, user testing, experience mapping, and more! The British Library is the national library of the United Kingdom and the second largest library in the world by number of items catalogued, with well over 150 million items from many countries. As a legal deposit library, the British Library receives copies of all booksRead more
A user-centred website design refresh —— Going from 20% task completion to 100% with Sheffield City Council Sheffield City Council provides a wide range of services to a population of approx. 563,700 people within the city and its environs. This population is very diverse, with extensive needs and requirements, and includes 50,000 students. As partRead more
Improving Buckinghamshire County Council’s lifestyle services —— Using expert evaluation and usability testing to deliver results Operating in Aylesbury, Buckinghamshire County Council was established in 1889. In 2018, they wanted to get an external view of the usability of their newly launched Integrated Lifestyle Website through usability testing and an expert evaluation of the service.Read more
