Hitting targets and leading to an award winning service with Computacenter
Computacenter worked with Bunnyfoot to carry out a thorough research and design project to guide usability and optimise the user experience of their Next Generation Service Desk (NGSD). This resulted in an award-winning service which has helped their customers as well as ultimately benefiting their organisation.
To meet these objectives, we performed a full user-centred design project, employing a range of activities from our service offering. Working within agile process with Computacenter’s key stakeholders, activities included:
Bunnyfoot saved us time and money, but most importantly, ensured our solution is loved by users (we don’t ever use mandates) and is a “no-brainer” for the key decision makers within our customers. This isn’t just because of the look and feel, it is mostly because of the way Bunnyfoot helped us to understand the real needs of our users.
Group Service Innovation Director, Computacenter