Using expert evaluation and usability testing to deliver results
Operating in Aylesbury, Buckinghamshire County Council was established in 1889. In 2018, they wanted to get an external view of the usability of their newly launched Integrated Lifestyle Website through usability testing and an expert evaluation of the service. This would allow them to implement the necessary changes before go-live, optimising the site for users.
An example of the physical collateral Bunnyfoot was asked to evaluate
Usability testing of the app’s key features
At the end of the project, Bunnyfoot produced two separate reports for Buckinghamshire County Council, detailing the learnings of both the expert evaluation and user testing sessions, as well as highlighting actionable areas for improvement. Some of the key findings included:
It was clear to see the amount of consideration that had gone into the design of Buckinghamshire County Council’s Integrated Lifestyle Services website. However, our thorough usability testing sessions and expert evaluation gave the team the insights they needed to make a significant improvement to the site and collateral; ultimately, providing users with an even more positive experience.