——
——
Using workshops, interviews, user testing, experience mapping, and more!
The British Library is the national library of the United Kingdom and the second largest library in the world by number of items catalogued, with well over 150 million items from many countries. As a legal deposit library, the British Library receives copies of all books and journals produced in the United Kingdom and Ireland, including a significant proportion of overseas titles distributed in the UK.
To improve our services for everyone who wants to do research, the British Library needed to investigate how users currently discover and retrieve content at the Library, focusing on:
Contextual enquiry was carried out on-site for British Library
Bunnyfoot delivered a very high-quality research study, with strong evidence and clear recommendations. This evidence has helped motivate staff at all levels to act on the results – which is exactly what we wanted. The researchers and other Bunnyfoot staff were all extremely professional, hardworking, innovative and a delight to work with.
Sally Halper
Head of Research Service and Content Strategy, British Library
An affinity map of the findings of the contextual enquiry
I commission and manage a lot of user research, and I can say Bunnyfoot were extremely professional, well-organised and pleasant. I’d have no hesitation in recommending them!
Fiona McCarthy
Customer Insight Manager, British Library
public sector
healthcare
e-commerce
travel & tourism
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.