Using workshops, interviews, user testing, experience mapping, and more!
The British Library is the national library of the United Kingdom and the second largest library in the world by number of items catalogued, with well over 150 million items from many countries. As a legal deposit library, the British Library receives copies of all books and journals produced in the United Kingdom and Ireland, including a significant proportion of overseas titles distributed in the UK.
To improve our services for everyone who wants to do research, the British Library needed to investigate how users currently discover and retrieve content at the Library, focusing on:
Contextual enquiry was carried out on-site for British Library
Bunnyfoot delivered a very high-quality research study, with strong evidence and clear recommendations. This evidence has helped motivate staff at all levels to act on the results – which is exactly what we wanted. The researchers and other Bunnyfoot staff were all extremely professional, hardworking, innovative and a delight to work with.
Head of Research Service and Content Strategy, British Library
An affinity map of the findings of the contextual enquiry
I commission and manage a lot of user research, and I can say Bunnyfoot were extremely professional, well-organised and pleasant. I’d have no hesitation in recommending them!
Customer Insight Manager, British Library
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