Building in-house user testing solutions for ATOS

We worked closely with ATOS at every stage of planning the lab’s construction.

• Meeting with all of the stakeholders including company directors to ensure everyone’s requirements of the project were understood and considered
• Helped ATOS understand the types of testing that might take place in their lab; from testing of websites on a desktop computer, to mobile/tablet devices, to photosystems or scanned documents
• We met with the architects, IT team, building managers and head of UX a number of times to help define the sizes and layouts of the lab, viewing room and design spaces
• Made recommendations around soundproofing, lighting & environmental controls, accessibility, one-way mirror usage, furniture and power and data locations
• Worked with the internal AV team to ensure the lab’s AV system would be compatible with the building system in order to allow additional viewing of testing elsewhere in the building
• We made a number of site visits during the physical construction phase and provided feedback and advice
• We worked with the Head of UX to define which design packages they would be using to produce work and the supplied hardware and software to facilitate this
• Collaborated with the IT team to identify and mitigate any security concerns or challenges around installing an externally supplied PC onto the ATOS network. We also helped them spec a machine for them to supply internally as a redundant PC for backup use
• We provided detailed instructions and guidance documentation around using the hardware and software in the lab and then worked with ATOS copywriters to transfer this into their internal documentation templates
• Provided hiring facilities for additional eye tracking and testing equipment for other areas of the business while the lab was under construction
• We supplied, installed and tested the lab PC equipment with eye tracker and all required software
• We supplied and installed an AV system including remotely controllable HD cameras and microphones, viewing screens, picture-in-picture system and easy to use recording solution
• Held weekly catch up meetings throughout the planning, construction and delivery stage to ensure all stakeholders were aware of the next steps and ensure the project ran smoothly
• We provided a day of training for UX team staff members on using the eye tracker, AV system and design studio PCs. We also handed over the installer packages, serial numbers and license details for all the supplied software to the IT team
• We provided 6-month telephone and email support for users of the lab and provided further advice on licensing and software upgrades – with the option to extend support for as long as Atos required
• We provided a scheduled 12-month on-site lab ‘health’ checkup and report document containing recommendations