A fully fledged lab build for a global leader in digital transformations
Atos were in the process of commissioning the fit-out of a new office complex in the centre of Glasgow to house 400+ staff. At the heart of the new office is a suite of user-centred design studios enabling ATOS to put their customers into the middle of the design decision-making process.
Their aim was to create a functional, flexible, comfortable space into which their customers could be invited to take part in research as well as providing an inspiring creative space for designers and project stakeholders. The lab would allow them to observe, record and study customers interacting with their products and services first hand.
The physical space had been set aside and Bunnyfoot were engaged to advise on soundproofing, computing hardware, software, eye tracking equipment, integration of viewing facilities with their in-house AV system, data storage, and other best practice relating to the running, maintenance and set up of a world-class UX lab.
Atos’ bespoke viewing studio and user research lab
We worked closely with ATOS at every stage of planning the lab’s construction.
The lab and design studio space has been used weekly since they launched in June 2014. A large number of projects have been conducted in that time on desktop, mobile/tablet and interview testing types.
The lab allows colleagues from all departments (not just designers) to come together and watch the user experience testing as it happens. Getting these people together in one room with such rich insight into customer behaviour inspires many fruitful discussions and conversations which have led onto new ways of doing things.
Since the lab opened all user experience research has been carried out in-house meaning there have been no additional costs for external lab hire; so the lab is helping to pay for itself right from the start.
The health check carried out on the lab after 12 months showed everything was working well and provided some guidance around storage management and microphone placement optimisation. The team at ATOS have been in touch recently looking for quotes for additional eye trackers and software licenses to expand their capabilities in other offices in the UK.
Bunnyfoot helped us scope, refine and build our customer experience research centre at our brand new office in the heart of Glasgow. The lab has been in use almost daily since it opened in July 2014!
We’re really pleased with the work Bunnyfoot did in designing and kitting out the space, as well as all the documentation, training and on-going support they’ve provided.
Customer Centric Designer, ATOS
We have been building user experience labs since Bunnyfoot was established in 1999. We’ve built labs in Oxford, London, Reading, Glasgow, Edinburgh, Sheffield and Hong Kong as well as setting up temporary labs in the US, China, India, Poland, France, Spain, Belgium, and everywhere else we’ve carried out research over the last 16 years.
Our Head of IT has been working on perfecting all aspects of the UX lab set up since joining in 2007 and has overseen all of the permanent labs built by Bunnyfoot since then whether at our offices or our clients. Being experts in user experience and usability we apply the same processes and attention to detail that we’d use in our research to the construction of our labs and the equipment which make them function – resulting in a thoughtfully usable and truly flexible space.
We provide not only consultancy on best practice, processes and training but also supply and install all of the AV equipment, PCs, networking, eye tracking equipment as well as instructional & troubleshooting documentation, ongoing telephone and on-site support packages and upgrade advice.
Some of our most recent clients include ATOS, Marks & Spencer and John Lewis.