Why choose us?
We work with you, not for you. We believe we can create the best experiences by working together and we’re happy to share our knowledge and practices along the way.
We are innovative thought leaders
We’ve been leading the field in experience design for more than 20 years, evolving and learning, and we’ll bring all that expertise to your project.
One size does not fit all
We have as many approaches as we have clients and will work with you to find the best way forward. We adapt our way of working to meet yours and are always focused on the best outcome for you.
24
Years of experience
27
Full time consultants
28535
Research participants on our database
4
Research labs for hire
Recent case studies
A full user-centred design project for the UK’s leading airline
Expert evaluation, Usability testing, IA, Personas, Prototypes, Visual design
User research and actionable findings for BT TV
Diary study, Card Sort, Personas, Survey, Usability testing
Improving search experience and content with British Library
Contextual enquiry, Experience Map, Usability testing
Upcoming training courses and events
Behavioural Science: Designing for Persuasion, Emotion and Trust
Remote (Zoom)
Tuesday 16th April 2024
Certified Professional for Usability and User Experience – Usability Testing and Evaluation (CPUX-UT)
Remote (Zoom)
Tuesday 16th April 2024 – Thursday 18th April 2024
Fundamentals of User Experience (UX) and Human Centred Design
Remote (Zoom)
Thursday 18th April 2024
Certified Professional for Usability and User Experience – Foundation Certification (CPUX-F)
Remote (Zoom)
Tuesday 23rd April 2024 – Thursday 25th April 2024
Trusted partner
We are trusted by leading brands, big and small, to improve their profitability by creating the most engaging and persuasive experiences across all touchpoints.
A few of our team
Our backgrounds are rooted in psychology, design theory, human computer interaction and service design, but first and foremost we are experts in people and behaviour.