Evidence-driven user experience design

We work in collaboration with organisations of all sizes to improve their customer experiences and drive real benefit.


Our services

Research and discovery

Take the guesswork out of creating a great user experience. We know how to get inside your customers’ minds to give you the insight and evidence you need to make the right decisions.

More about research and discovery

Usability testing & evaulation

We have conducted 1000s of usability tests. Usability testing is the most effective way of validating that you are on the right track throughout the design process.

More about usability testing and evaluation

Service design

We help companies tackle complex service challenges. These range from defining emerging technology ideas to improving customer services.

More about service design

Design

Our designers apply their knowledge of behavioural science and design principles to translate insight about your business and customers into effective experiences.

More about design

Strategy

UX strategy runs far deeper than usability testing and fixing issues reactively. We can help you develop a strategy that integrates user advocacy at the centre of your organisation.

More about strategy

Our support services

UX training

We offer 17 intensive, interactive courses structured to support your learning. We also provide internationally recognised certification delivered by our experts.

See our training courses

Participant recruitment

We offer participant recruitment to suit your research needs. Our extensive database has people from all backgrounds and ages throughout the UK.

Visit Bunnyfield

Research lab hire

Hire our high-spec studios and viewing facilities in London and Sheffield. We’re set up for testing on desktop, mobile, TV as well as focus groups and much more.

More about our labs

Research lab design and build

Our specialist lab build company can spec out and install the hardware, software and everything else needed to create a flexible, comfortable research space at your premises.

See our work

24

Years of experience

27

Full time consultants

28535

Research participants on our database

4

Research labs for hire

Upcoming training courses and events

Essentials in UX and HCD Management (CPUX-M)

Remote

Tuesday 9th April 2024

Certified Professional for Usability and User Experience – Usability Testing and Evaluation (CPUX-UT)

Remote (Zoom)

Tuesday 16th April 2024 – Thursday 18th April 2024

Fundamentals of User Experience (UX) and Human Centred Design

Remote (Zoom)

Thursday 18th April 2024

Certified Professional for Usability and User Experience – Foundation Certification (CPUX-F)

Remote (Zoom)

Tuesday 23rd April 2024 – Thursday 25th April 2024

Read enough? Get in touch

Contact David Williams to discuss your needs or find out more about what we do.

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