61 Posts about
UX

Frank Rose speaks with Bunnyfoot

April 12, 2012
Posted by in Events
Tags: , , ,

We are very excited to have Frank Rose joining us to talk about “How the digital generation is changing the way we tell stories”, a theme covered in his latest novel. It’s also a great chance to take a tour of our new offices in Clerkenwell.

  • Thursday 24th May, 2012
  • 18:00 – 20:00
  • The Bear Bar, St John’s Square, London, EC1M 4DE

Reserve your place now through eventbrite


Newsletter – 1st edition

March 13, 2012
Posted by in News/ Announcements
Tags: , ,

Welcome to the first issue of the Bunnyfoot newsletter
According to EConsultancy, 90% of UK marketers see a joined up customer experience as important, but only 4% have achieved it.
To help inspire you to deliver a better customer experience, we’ll be gathering together articles, resources and case studies in this regular newsletter.

Top tip: Use personas to design with customers in mind

3 examples of personasMany of our clients use personas to ensure the entire team maintains a focus on the customer, whether they are wiriting content or designing new functionality.
Take it from Clare Harvey at The National Archives, proud winners of a Public Sector Digital Award for legislation.gov.uk, “If it wasn’t for Mark Green, our primary persona, we would have missed crucial opportunities to present information effectively.”
Get started with our guide to personas

Case study: Screwfix prototyping and testing

Whether it’s card sorting to improve website navigation, user testing of a new service or full mobile website design, Screwfix’s motto is “test early, test often”.
Screwfix are reaping the rewards with bespoke solutions to eCommerce that drive customer loyalty and conversions.
Read the full Screwfix case study

Blog: Appeal to all the senses

5 sensesWe tend to have a better memory for things that stimulate more than one sense, such as tasting a free sample. How can we appeal to the senses in digital design?
Pick up some ideas for appealing to more senses

The best of the web

COI Usability Toolkit

An example from the COI Usability ToolkitNot just for the public sector, this free resource (which just happens to be designed by us) will help you to understand the fundamentals of good usability and accessibility.
Access the COI Usability Toolkit yourself

5 fake sounds that help humans

Fake sounds
Did you know that fake sounds (aka skeuomorphs if you want to get fancy) are built into your digital camera, you car and even Skype by engineers to help the human mind?
Read which sounds are fake and why

34 cleverly designed inventions

Oreo scooperOreo cream scoopers, shoe drawers in stairs, rolling benches…an eclectic mix of brilliant (and sometimes a bit bonkers) inventions to make our lives easier.
See all 34 clever inventions

Meet us at

Loyalty World: May 15-16, Moscow

Hear Jon Dodd speaking about the techniques for user centred design and persuasion, and how these increase customer loyalty.
Register for Loyalty World

HCID Open Day (London): April 12th – 17:10-17:50

Hear Poppy James and Veronika Jermolina present the cultural differences in international online banking.
Register for your HCID ticket

But why wait?

London – Oxford – Sheffield
Our doors are always open and we love a friendly visit, so give us a call or stop by any time.
Find our contact details here

Also:

Lunch ‘n’ Learn

Learn something new while you lunchFancy learning something new over lunch?
10 lucky readers will win a free bespoke training course on optimising customer experience at their office.
Email your contact details to more@bunnyfoot.com before March 30th to enter.
Read the full ts and cs

Mobile testing

Mobile testing rig showing on tv screenAre you looking to improve your mobile website?
Talk to us about how we can help you research, prototype and test a user optimised mobile experience.
Call Caroline on 0845 644 0650

International testing

International testingDo you understand your international customers?
Overcome language and cultural barriers to ensure your marketing is working efficiently across the globe.
Ask Caroline how on 0845 644 0650

Persona generation

Persona examplesNeed help focussing the team on the customer?
Personas create a tangible representation of your audience based on insight that you can share with your team and business.


Legislation.gov.uk scoops Public Sector Digital Award

January 27, 2012
Posted by in Events
Tags: , ,

Legislation.gov.uk scoops Public Sector Digital Award

Legislation.gov.uk scoops Public Sector Digital Award

After much anticipation, we are proud to announce that The National Archives have won the Best example of ICT-enabled innovation and enterprise at the Public Sector Digital Awards for their work on legislation.gov.uk

Rebecca Gill and Mark Pierce from Bunnyfoot joined the team from The National Archives and The Stationery Office to receive the award at London’s prestigious Guildhall. The award celebrates those who set best practice standards for how ICT can be used to introduce new services, new business models and new ways of reaching out to citizens.


Bunnyfoot to concentrate on 4 English offices – Scottish arm to separate and rebrand

December 14, 2011
Posted by in News/ Announcements
Tags:

After a management buyout the Scottish arm of Bunnyfoot will rebrand as Nile and operate out of Edinburgh.

The core of the Bunnyfoot operation will remain unchanged and continue to run out of the remaining 4 Bunnyfoot offices in England but still with full UK and global reach.

Currently we have no plans to open any further offices in the UK, but are due to relocate the London office to accommodate our expanding London team and offer new testing and training facilities.

All the Bunnyfoot team wish the new company the best of luck for the future.


Optimise customer experience on mobile ecommerce sites

Customer experience on your mobile site or app cannot be ignored. Studies suggest that mobile is driving an average of 10% of visits to ecommerce sites, but conversion rates on mobile are generally much lower. By including the customer in the development process you can enhance the experience and increase conversion.

Here are a few tips based on our experience of user testing mobile ecommerce sites:


Your guide to card sorting and how to use it

An introduction to card sorting

Card sorting. It’s really as simple as it sounds, but one of the most effective tools in user centred design to understand how your customers navigate to structure your content and name your sections.

I’m going to use this blog post to try and give you an overview of card sorting – what it is, how we use it and why you should make it a part of your next design project.


Understanding the value of usability – UPA event on the ROI of UX

July 21, 2011
Posted by in Events
Tags: , , , ,

Bunnyfoot are sponsoring tonight’s event on the return on investment from usability.

For us, it has always been a challenge to accurately quantify and communicate the value of ROI amongst the many marketing activities that surround it. We would love to increase the appreciation of the value of user centred design within the marketing community, amongst our own clients and their internal stakeholders. UX is seen as a recent addition to the product development life cycle, but we are looking to prove that it is by far the most vital step in bringing any product or service to market.


Boden share their experiences of international user centred design with a live Q&A

The work we have done with Boden is a shining example of how user centred design is a key tool designing an integrated marketing message across all communications. It encompassed the entire journey through catalogue and email, right through to the website checkout design and prototypes for the mobile web. They have come away with a deep understanding of how different cultures shop online, how language can make a key difference in persuading people to buy and how design can move people seamlessly through a journey to the checkout. Boden are currently making their way through our prioritised recommendations for improvements, based on their key audience insight, and testing each change as they go.


Your guide to personas and how to use them

June 8, 2011 - This post has 3 comments
Posted by in Tools and resources
Tags: , , , ,

Personas. You’ve probably heard of them and maybe you understand them, or maybe you don’t. That’s OK – these little chaps seem to receive a lot of attention and yet we are frequently asked by our clients what they actually are.

They are a key part of ensuring you stick to your user centred design principles. This post will hopefully give you a bit of an overview of what a persona is and isn’t, how we’ve used them and why you should too. There are also some suggestions for further reading at the end if you’d like to get your teeth sunk a little deeper into this topic.


Boden and Bunnyfoot work together to take customer experience to the next level across European and US markets

Boden the international fashion retailer is to enhance online customer experience by gaining insights from watching the real behaviour of its customers whilst they use the current Boden site and also some new innovative prototypes.


Read enough? Get in touch...

Contact Caroline Bentley to discuss your needs:
0207 608 1670 more@bunnyfoot.com

Or come visit us, we have offices in Oxford, Sheffield and London.