59 Posts about
UX

Legislation.gov.uk scoops Public Sector Digital Award

January 27, 2012
Posted by in Events
Tags: , ,

Legislation.gov.uk scoops Public Sector Digital Award

Legislation.gov.uk scoops Public Sector Digital Award

After much anticipation, we are proud to announce that The National Archives have won the Best example of ICT-enabled innovation and enterprise at the Public Sector Digital Awards for their work on legislation.gov.uk

Rebecca Gill and Mark Pierce from Bunnyfoot joined the team from The National Archives and The Stationery Office to receive the award at London’s prestigious Guildhall. The award celebrates those who set best practice standards for how ICT can be used to introduce new services, new business models and new ways of reaching out to citizens.


Bunnyfoot to concentrate on 4 English offices – Scottish arm to separate and rebrand

December 14, 2011
Posted by in News/ Announcements
Tags:

After a management buyout the Scottish arm of Bunnyfoot will rebrand as Nile and operate out of Edinburgh.

The core of the Bunnyfoot operation will remain unchanged and continue to run out of the remaining 4 Bunnyfoot offices in England but still with full UK and global reach.

Currently we have no plans to open any further offices in the UK, but are due to relocate the London office to accommodate our expanding London team and offer new testing and training facilities.

All the Bunnyfoot team wish the new company the best of luck for the future.


Optimise customer experience on mobile ecommerce sites

Customer experience on your mobile site or app cannot be ignored. Studies suggest that mobile is driving an average of 10% of visits to ecommerce sites, but conversion rates on mobile are generally much lower. By including the customer in the development process you can enhance the experience and increase conversion.

Here are a few tips based on our experience of user testing mobile ecommerce sites:


Your guide to card sorting and how to use it

An introduction to card sorting

Card sorting. It’s really as simple as it sounds, but one of the most effective tools in user centred design to understand how your customers navigate to structure your content and name your sections.

I’m going to use this blog post to try and give you an overview of card sorting – what it is, how we use it and why you should make it a part of your next design project.


Understanding the value of usability – UPA event on the ROI of UX

July 21, 2011
Posted by in Events
Tags: , , , ,

Bunnyfoot are sponsoring tonight’s event on the return on investment from usability.

For us, it has always been a challenge to accurately quantify and communicate the value of ROI amongst the many marketing activities that surround it. We would love to increase the appreciation of the value of user centred design within the marketing community, amongst our own clients and their internal stakeholders. UX is seen as a recent addition to the product development life cycle, but we are looking to prove that it is by far the most vital step in bringing any product or service to market.


Boden share their experiences of international user centred design with a live Q&A

The work we have done with Boden is a shining example of how user centred design is a key tool designing an integrated marketing message across all communications. It encompassed the entire journey through catalogue and email, right through to the website checkout design and prototypes for the mobile web. They have come away with a deep understanding of how different cultures shop online, how language can make a key difference in persuading people to buy and how design can move people seamlessly through a journey to the checkout. Boden are currently making their way through our prioritised recommendations for improvements, based on their key audience insight, and testing each change as they go.


Your guide to personas and how to use them

June 8, 2011 - This post has 3 comments
Posted by in Tools and resources
Tags: , , , ,

Personas. You’ve probably heard of them and maybe you understand them, or maybe you don’t. That’s OK – these little chaps seem to receive a lot of attention and yet we are frequently asked by our clients what they actually are.

They are a key part of ensuring you stick to your user centred design principles. This post will hopefully give you a bit of an overview of what a persona is and isn’t, how we’ve used them and why you should too. There are also some suggestions for further reading at the end if you’d like to get your teeth sunk a little deeper into this topic.


Boden and Bunnyfoot work together to take customer experience to the next level across European and US markets

Boden the international fashion retailer is to enhance online customer experience by gaining insights from watching the real behaviour of its customers whilst they use the current Boden site and also some new innovative prototypes.


What did Bunnyfoot look like in 2010?

December 23, 2010
Posted by in News/ Announcements
Tags:

Ever wondered what a year of Bunnyfoot looks like?

Here’s a collection of the weird and the wonderful world of Bunnyfoot…


Making your customer experience amazing can change lives

We had a guest speaker come in to talk to my Brownie Guide group on Monday for their Disability Awareness Badge. In a wheelchair at 21, Anne has gone on to become a successful solicitor who has sailed the Atlantic well before the internet was established. But Anne has offered me a view about how making experiences amazing, beyond simply functional, is the key to her living her life to the full.

We talked about Christmas shopping, working from home, sources of information to improve life with a disability and how charities are behind the times with technology. Nowadays, with the technology available, Anne can be just as able as I am, but she is also more bound to using it than I am. Focussing on just Christmas shopping, this is when it really drills home that when you make an effort to make an experience amazing for your customer, for some you are massively enhancing the quality of their life.


Read enough? Get in touch...

Contact Caroline Bentley to discuss your needs:
0207 608 1670 more@bunnyfoot.com

Or come visit us, we have offices in Oxford, Sheffield and London.