39 Posts about
Usability testing

Bunnyfoot to speak at Travel Technology Europe

February 19, 2016
Posted by in Events, News/ Announcements

Julie Zoe Kjernes, UX consultant at Bunnyfoot, has been announced as a speaker at the Technology Travel Europe Expo at Kensington Olympia on 24 February 2016.

You agree that closed and leading questions are bad don’t you…?

October 2, 2015
Posted by in Brain feasts: longer reads

Asking a leading, loaded or closed question is undesirable when it comes to researching how your customers really behave. These kinds of questions (often asked unwittingly) risk giving you the answers that you or your development team want to hear, but are likely to mask real, relevant and reliable insights that you can work with to improve the design. Leading the witness is basically a bad idea and you should do all you can to avoid it.

Does your UX lab need a one way mirror?

August 6, 2015
Posted by in Brain feasts: longer reads
Tags: ,

A service we’ve been offering for a number of years is custom building UX labs. We help those wanting to carry out in-house UX research by building them their own testing facilities; from hardware & software through to furniture, AV equipment, processes, data storage advice and even providing training, support and participant recruitment.

Because nobody’s baby is ugly … should designers test their own stuff?

April 1, 2015
Posted by in Brain bites: 2 min insights

It’s far from the ideal situation, because when you are the creator (mother) of a design (baby) it can be hard to admit that it is … in fact … UGLY!

UX Sheffield: International Research

December 4, 2014
Posted by in Events
Tags: , ,

Bunnyfoot proudly sponsored the first ever UX Sheffield event, held last week at The Tap Brewery in Sheffield. Bunnyfoot’s own Veronika Jermolina spoke about her field experience in international research.

Acrylic Nails vs. Touch Screens

When considering accessibility issues of a website, rarely have the problems with acrylic nails crossed our minds.

Today we ran a lab test where a woman struggled to use her tablet due to her long nails (she uses a stylus at home).

A stark reminder to anticipate ALL the potential environmental conditions of test participants. We now have “styli” on hand in all of our labs.

Usability testing vs Focus groups

We are surprised by how many people we talk to who don’t understand the difference between usability testing and market research focus groups so we thought we would clear this up.

It’s important to focus on what people do, not what they say: an example

We recently did usability testing for an organisation about which people have divided opinions – largely depending on their politics. For a few people (with initial negative impressions about the organisation), even after completing tasks with ease and efficiency they went on to slate the site and everything about it.

Bunnytalk: Guest speaker Jo Packer talks UX for startups

February 6, 2013
Posted by in Events
Tags: , ,

Minimum Viable Research – Lean startup

In this Bunnytalk Jo Packer gave us a fascinating insight into how UX can be implemented within startup businesses. She shared with us her own experiences of integrating user testing into the design process at Songkick, a startup which is now the second-largest live music site after Live Nation with over 5 million users worldwide.

Bunnytalk: Minimum Viable Research – Jo Packer from Songkick

January 17, 2013
Posted by in Events
Tags: , ,

The lean start-up world talks a lot about customer development, which is all about “getting out of the building” and getting feedback from real customers, whereas the UCD-world talks about user research – understanding your users to inform your design. In this talk Jo will tell you how she brought fast and cheap user research tools into Songkick which are now part of the regular product development process, and how she learned to make user research and lean start-up speak the same language.

Getting feedback from real people doesn’t have to be intimidating or take forever, and you’ll see how what you learn will impact your business. Jo will tell you what tools & practices she has adapted for a fast-paced, unforgiving start-up environment.

Songkick is the second-largest live music site after Live Nation. Every month, millions of users find concerts on Songkick across web, iOS, Android, and our Spotify app. Songkick’s partners include YouTube, BBC, and Deezer, and our investors include Sequoia Capital and Index Ventures.

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