7 Posts about
Emotion

Want to design an exceptional customer experience? Spice it up with emotion, advises Senior Interaction Designer, Jon Dixon

September 16, 2016
Posted by in Brain bites: 2 min insights
Tags: ,

Adding emotion into the customer experience will talk to people’s unconscious brain, the more primitive parts of the brain that are in charge of making decisions.

Jon says: “It really surprises our clients to learn that most of the decisions we make, big or small, are largely made by the unconscious brain rather than the conscious brain.


Bunnytalk: Designing for Emotion

June 6, 2016
Posted by in Talks and presentations
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Bunnyfoot Consultant / Norwegian Huldra, Julie Zoe Kjernes, has developed a shiny new training course: Designing for Emotion. The course emphasises that great usability is no longer enough to be a differentiator in the user experience market. Learn how designing emotional experiences can have a real impact on your customer experience and keep people coming back for more!


‘Mind: The Gap’ – Bridging the experience gap between the usable and the exceptional

June 6, 2016
Posted by in Events
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On July 28th 2016, Bunnyfoot will be running an afternoon workshop on how to create exceptional customer experiences. The workshop will be hosted at The Goldsmiths Centre in Farringdon and run by 2 of our expert UX consultants Jon Dixon and Julie Zoe Kjernes.


Jon Dodd to speak at UX Sheffield in January

Jon Dodd, CEO and Co-Founder of Bunnyfoot, is to speak at this month’s UX Sheffield event on the 28th January at the Sheffield Tap.


Playful Design and User Engagement

September 24, 2014
Posted by in Brain feasts: longer reads
Tags: , ,

At Bunnyfoot we help our clients produce exciting and interesting ways to engage their customers whilst delivering the behaviours the business needs. Often this is achieved by introducing playfulness – partly to increase engagement and fun, but also as a way of guiding the actions and behaviours that are desired.


Know your customers better than they know themselves

An introduction to facial coding

Our faces can say it all when we’re unable to articulate our thoughts into words. This could be in the form of an emotional response at the time of impact called a micro expression.


The importance of emotion in creating positive customer experiences

Today I delivered a talk at Digital Shoreditch on the importance of emotion in creating engaging and persuasive designs that deliver superior customer experiences.


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Contact Caroline Bentley to discuss your needs:
0207 608 1670 more@bunnyfoot.com

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