31 Posts about
Customer research

How Human-Centred Design could improve politics

As those of us in the UX world know, it’s quite common to watch people struggle to use a site, then subsequently say how easy to use it was – which is why it’s important to observe what people do, not what they say. People tell you what they want in order to achieve the desired response. Could this also apply to political polls?


The Pros and Cons of conducting Usability Testing with multiple participants at the same time

Our lead Usability Testing course trainer Cathy Carr recently encountered an interesting question from one of her attendees: ‘Would you ever test with more than one participants in a single session?’. The short answer is ‘yes’. Surprised?


Historic Royal Palaces

Recently we worked with Historic Royal Palaces to refine the organisation of their website and also provide input into the visitor experience at their six palaces. In particular, they wanted to grow their UK-based audience outside of London, provide more user-centred programmes for schools, families and young people and engage more overall through film, television and modern online media. Naturally we agreed that an audience-first approach was the key to increasing the visit count and achieving their aims.


Doing it for the kids

Earlier this week, we ran a workshop with the third year Product and Interaction Design students at Ravensbourne’s campus in North Greenwich. As Alumni of Ravensbourne who benefited from the University’s connections with industry during our time there, we were privileged to go and share our industry knowledge and experience with the students.


The guide to UX testing with kids

Technology and kids go together like peanut butter and jam. It’s not healthy, but they’re inseparable. As anxious adults, we tend to limit our children’s exposure to technology, but this could be worse for their development and our own understanding of technology today. This week, Cathy Carr, our Expert Consultant and Course Instructor takes a look at how to create a model environments to observe technology usage by our future generation.


Diary Studies, Capturing Life as it is Lived

Diary studies have been a traditional research method in behaviour research and social sciences for many years. They rely on users self-documenting specific personal experiences, in natural environments, over long periods of time. Typically, users report their activities and create a log of their thoughts, actions and feelings.


UX and working with kids

“Never work with kids & animals…”

…unless of course you want them to enjoy using your product/service!

Kids and teens are not just small adults! They differ across a range of factors, not just age, (including cognitive and developmental) and have different needs and expectations, therefore Bunnyfoot recommend that they are included at all stages of the design process.


iBeacon technology and user experience

January 14, 2015
Posted by in Brain bites: 2 min insights
Tags: ,

Over the last few years Bunnyfoot have been increasingly involved in in-store user experience work, museum experiences, airport and train station experiences etc. As the digital and offline worlds become increasingly fused (mainly due to the ubiquity of mobile but also now wearables and newer initiatives such as the Internet of Things) organisations are investigating how physical experiences can be augmented and improved with technology. One such technology is iBeacons.  


UX Sheffield: International Research

December 4, 2014
Posted by in Events
Tags: , ,

Bunnyfoot proudly sponsored the first ever UX Sheffield event, held last week at The Tap Brewery in Sheffield. Bunnyfoot’s own Veronika Jermolina spoke about her field experience in international research.


Bunnytalk: How Arsenal Fans Were Key Players in Website Redesign

In our latest Bunnytalk (our regular monthly presentations hosted in London) Ben Ladkin, Operations Manager at Arsenal Broadband Ltd, talks about the relationship between Bunnyfoot and Arsenal Media Group and how they used objective research at each design stage to ensure fans were at the centre of their site redesign.


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0207 608 1670 more@bunnyfoot.com

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