15 Posts about
Customer experience

Bunnyfoot CEO Jon Dodd to speak at Another Marketing Conference 2013

Jon Dodd – CEO at Bunnyfoot – is set to deliver a talk on Mapping Human Behaviour with Immersive Experiences at Another Marketing Conference 2013.  His talk will take you through how products, services and websites can be designed to provide customers with a rich, immersive and satisfying experience. He will explain how to be aware of (and tap into) the smallest and most peculiar of human behaviours.


Stroking your customer’s brains: part 1/2 – Perception in design

In part 1 of 2 from this April 2013 Bunnytalk (our regular monthly presentations hosted in London), Bunnyfoot CEO Dr Jon Dodd takes you through the science behind how designers of sites and services can unleash the power of influence over customers and their decision making.


The importance of emotion in creating positive customer experiences

Today I delivered a talk at Digital Shoreditch on the importance of emotion in creating engaging and persuasive designs that deliver superior customer experiences.


Bunnyfoot CEO Jon Dodd to speak at Digital Shoreditch Festival 2013

May 22, 2013
Posted by in Events
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Jon Dodd – CEO at Bunnyfoot – is set to deliver a talk on the importance of emotion in creating engaging and persuasive designs that deliver superior user experiences during the Behavioural Design day at this year’s Digital Shoreditch Festival.


Why pandas and penguins confirm what we always knew: the death of ‘black hat’ SEO and the rise of quality customer centric content and features

Google has recently updated its algorithm in a number of releases (called Panda and Penguin). These updates penalise ‘short-term’ SEO practices (such as keyword and phrase stuffing in articles) that focus only on search engine result positioning, often at the expense of the customer experience.

It now appears that search might be getting sophisticated enough that hoodwinking it is no longer a viable strategy. Instead those organisations that focus on understanding customer needs and deliver customer-centric features and functions will now benefit from the nirvana of first higher ranking and then higher conversions once customers get to their sites.


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Contact Caroline Bentley to discuss your needs:
0207 608 1670 more@bunnyfoot.com

Or come visit us, we have offices in Oxford, Sheffield and London.