Blog, Thoughts and Free Stuff

Service Design for Changing Needs

We’re all familiar with Maslow’s hierarchy of needs, but have you ever considered the breadth of different human needs within each of these categories? User needs can be vast and unexpected!


Bunnyfoot consultant receives near perfect score for User Testing Certification

January 30, 2017
Posted by in News/ Announcements | Tags:

We were thrilled that Bunnyfoot Consultant Cathy Carr, this week, received a near perfect score being one of the first in the UK to pass the advanced certification in user testing.


5 tips for creating positive, share-worthy service experiences

January 19, 2017
Posted by in Brain bites: 2 min insights | Tags:

In a recent study, we found that people are just as likely to share a positive experience (48%) with your service as a negative one (51%) when looking across all channels.

So it’s clear that providing a positive service experience encourages people to share it, whether that’s in conversation with family/friends/colleagues on social media channels (i.e. Facebook, Twitter) or writing a review or email.


New Oxfam app gives users behind the scenes access and greater control

January 12, 2017
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Oxfam have recently launched a new app that gives supporters greater control over their relationship with the charity. We were thrilled to work with Oxfam once again as a research partner to help ensure the new app was meeting and exceeding user needs.


Bunnyfoot studios open day in Sheffield

January 5, 2017
Posted by in Events, News/ Announcements

Due to popular demand, Bunnyfoot Studios Sheffield have recently moved to a new, bigger, better premises in the heart of Sheffield.


Usability test note taking, how to do it and what to write?

We at Bunnyfoot complete a lot of user tests on a day to day basis, many of us having years, and some, even centuries of experience in moderating user testing sessions. With each of us adopting our own unique ways of note taking, I want to share with you our top tips and tricks to get the most out of your notes when running a session.


Bunnyfoot to speak at Ergonomics & Human Factors 2017

December 1, 2016
Posted by in Events, News/ Announcements | Tags: ,

Pete Underwood, UX consultant at Bunnyfoot, has been announced as a speaker at the Ergonomics & Human factors 2017 conference.


Bunnyfoot contribute to best-selling book ‘Understanding Digital Marketing’

November 24, 2016
Posted by in News/ Announcements | Tags: , ,

Dr Jon Dodd, CEO and Co-Founder of Bunnyfoot, along with Consultant and Internet of things expert James Bailey, have written 2 chapters on User Experience and the Internet of things in this Harvard University endorsed book.


The Pros and Cons of conducting Usability Testing with multiple participants at the same time

Our lead Usability Testing course trainer Cathy Carr recently encountered an interesting question from one of her attendees: ‘Would you ever test with more than one participants in a single session?’. The short answer is ‘yes’. Surprised?


Practical Empathy: A valuable method for idea generation

October 28, 2016
Posted by in Brain bites: 2 min insights

As UX experts, we often come across projects where we are asked to evaluate an existing idea or design. For these projects we check whether the product or service works well for the customers, perhaps through an evaluation or usability testing.


Read enough? Get in touch...

Contact Caroline Bentley to discuss your needs:
0207 608 1670 more@bunnyfoot.com

Or come visit us, we have offices in Oxford, Sheffield and London.