3 Posts by
Sharan Gandhi

The importance of UX when designing chatbots / voice user interfaces

September 8, 2017 - This post has 1 comment
Posted by in Brain feasts: longer reads
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When designing for a conversational interface, it is important to remember you’re still dealing with a user interface, just not a visual one. Conversational interfaces, whether chatbots or voice systems, are like any other platform we perform research on and design for.


The difference between chat bots and voice user interfaces

September 1, 2017
Posted by in Brain licks: 10 second wisdom
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A conversational interface is a user interface that mimics having a conversation with a human. There are two types: chatbots, and voice user interfaces (or voice assistants).


Usability testing vs Focus groups

We are surprised by how many people we talk to who don’t understand the difference between usability testing and market research focus groups so we thought we would clear this up.


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