2 Posts by
Julie Zoe Kjernes

What is a diary study?

A diary study helps provide insight into overall behaviour and experience.  The method involves people recording specific events, feelings or interactions, in a diary supplied by the researcher.


Putting the cart before the horse, or the tech before the customers?

A client was chatting to us today and he said:

“the problem is we often choose a platform and then design to its best ability”

This is a fairly common thing we hear and it can prevent our clients from producing the best experience as inappropriate constraints are often unavoidably and regrettably baked in by their choice of technology.

But why does this happen?


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