3 Posts by
Aaron Young

The 11th Usability Heuristic

March 22, 2016
Posted by in Brain bites: 2 min insights
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You may know the 10 Usability Heuristics for User Interface Design; they’re nearly 20 years old and still a powerful toolkit for thinking about user experience design.


Acrylic Nails vs. Touch Screens

When considering accessibility issues of a website, rarely have the problems with acrylic nails crossed our minds.

Today we ran a lab test where a woman struggled to use her tablet due to her long nails (she uses a stylus at home).

A stark reminder to anticipate ALL the potential environmental conditions of test participants. We now have “styli” on hand in all of our labs.


Sometimes, the best interaction design, is NO interaction design

Recent user testing of a client website demonstrated an issue with a tricksy form control. We redesigned it to our satisfaction BUT in an epiphanous moment we asked if this control was necessary at all?


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