Blog, Thoughts and Free Stuff

Why you should design and audit services holistically

February 17, 2017
Posted by in Brain bites: 2 min insights | Tags:

In both theatre and service design, everything that is happening off-stage has an impact on what is happening on-stage and on the customer’s overall experience. It is therefore key to design and audit services holistically to understand how everything works together and identify the issues and opportunities.


SH:24 (x3 UXUK Award winner) talk barriers to sexual health

February 10, 2017
Posted by in Talks and presentations | Tags: , ,

SH:24 were last year’s big winners at the UXUK Awards. They took home the grand prize of Best overall User Experience as well as Best Public Sector and Best innovation.

We were lucky enough to have SH:24 designer, Mollie Courtenay, give us an insight into how they created this award winning service. In the informative talk, Mollie shared some of the tools, methods and principles the team used to grow from concept to scalable commissionable service over the last 3 years.


Service Design for Changing Needs

We’re all familiar with Maslow’s hierarchy of needs, but have you ever considered the breadth of different human needs within each of these categories? User needs can be vast and unexpected!


Bunnyfoot’s work with Sky is going live

February 3, 2017
Posted by in News/ Announcements | Tags: ,

We are excited to see that Sky have announced the changes to their My Sky app which introduces a loyalty scheme that will reward and recognise members based on how long they have been with Sky.


Bunnyfoot consultant receives near perfect score for User Testing Certification

January 30, 2017
Posted by in News/ Announcements | Tags:

We were thrilled that Bunnyfoot Consultant Cathy Carr, this week, received a near perfect score being one of the first in the UK to pass the advanced certification in user testing.


5 tips for creating positive, share-worthy service experiences

January 19, 2017
Posted by in Brain bites: 2 min insights | Tags:

In a recent study, we found that people are just as likely to share a positive experience (48%) with your service as a negative one (51%) when looking across all channels.

So it’s clear that providing a positive service experience encourages people to share it, whether that’s in conversation with family/friends/colleagues on social media channels (i.e. Facebook, Twitter) or writing a review or email.


New Oxfam app gives users behind the scenes access and greater control

January 12, 2017
Posted by in News/ Announcements | Tags:

Oxfam have recently launched a new app that gives supporters greater control over their relationship with the charity. We were thrilled to work with Oxfam once again as a research partner to help ensure the new app was meeting and exceeding user needs.


Bunnyfoot studios open day in Sheffield

January 5, 2017
Posted by in Events, News/ Announcements

Due to popular demand, Bunnyfoot Studios Sheffield have recently moved to a new, bigger, better premises in the heart of Sheffield.


Usability test note taking, how to do it and what to write?

We at Bunnyfoot complete a lot of user tests on a day to day basis, many of us having years, and some, even centuries of experience in moderating user testing sessions. With each of us adopting our own unique ways of note taking, I want to share with you our top tips and tricks to get the most out of your notes when running a session.


Bunnyfoot to speak at Ergonomics & Human Factors 2017

December 1, 2016
Posted by in Events, News/ Announcements | Tags: ,

Pete Underwood, UX consultant at Bunnyfoot, has been announced as a speaker at the Ergonomics & Human factors 2017 conference.


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Contact Clare Lambert to discuss your needs:
0207 608 1670 more@bunnyfoot.com

Or come visit us, we have offices in Oxford, Sheffield and London.