Blog, Thoughts and Free Stuff

Bunnyfoot talks ‘Inclusive by default’ at the University of West London

Last week we visited the University of West London to give a talk about being ‘inclusive by default’. Having worked extensively in this area for many of the UK’s biggest companies, we wanted to inspire undergraduate computer science and design students to make sure their future products include participants with access needs as a part of their standard research sample.


How Human-Centred Design could improve politics

As those of us in the UX world know, it’s quite common to watch people struggle to use a site, then subsequently say how easy to use it was – which is why it’s important to observe what people do, not what they say. People tell you what they want in order to achieve the desired response. Could this also apply to political polls?


Top tips for running Accessibility Testing

March 9, 2017
Posted by in Brain bites: 2 min insights | Tags:

There are around 12 million of us with disabilities in the UK, amounting to 19% of the population. With almost 1 in 5 people having access needs and the majority of them having acquired their disability later in life (Disability facts and figures, 2016), you would think that all products are designed with accessibility in mind. But this is far from reality.


How to build habit-forming products and services

A study found that smartphone users check their phone up to 150 times a day, 53% do so within 5 minutes of waking up in the morning. This appetite has been fueled by an increase in processing speeds, smaller devices, faster internet speeds, improved coverage combined with more products, services and entertainment available online.


Why you should design and audit services holistically

February 17, 2017
Posted by in Brain bites: 2 min insights | Tags:

In both theatre and service design, everything that is happening off-stage has an impact on what is happening on-stage and on the customer’s overall experience. It is therefore key to design and audit services holistically to understand how everything works together and identify the issues and opportunities.


SH:24 (x3 UXUK Award winner) talk barriers to sexual health

February 10, 2017
Posted by in Talks and presentations | Tags: , ,

SH:24 were last year’s big winners at the UXUK Awards. They took home the grand prize of Best overall User Experience as well as Best Public Sector and Best innovation.

We were lucky enough to have SH:24 designer, Mollie Courtenay, give us an insight into how they created this award winning service. In the informative talk, Mollie shared some of the tools, methods and principles the team used to grow from concept to scalable commissionable service over the last 3 years.


Service Design for Changing Needs

We’re all familiar with Maslow’s hierarchy of needs, but have you ever considered the breadth of different human needs within each of these categories? User needs can be vast and unexpected!


Bunnyfoot consultant receives near perfect score for User Testing Certification

January 30, 2017
Posted by in News/ Announcements | Tags:

We were thrilled that Bunnyfoot Consultant Cathy Carr, this week, received a near perfect score being one of the first in the UK to pass the advanced certification in user testing.


5 tips for creating positive, share-worthy service experiences

January 19, 2017
Posted by in Brain bites: 2 min insights | Tags:

In a recent study, we found that people are just as likely to share a positive experience (48%) with your service as a negative one (51%) when looking across all channels.

So it’s clear that providing a positive service experience encourages people to share it, whether that’s in conversation with family/friends/colleagues on social media channels (i.e. Facebook, Twitter) or writing a review or email.


New Oxfam app gives users behind the scenes access and greater control

January 12, 2017
Posted by in News/ Announcements | Tags:

Oxfam have recently launched a new app that gives supporters greater control over their relationship with the charity. We were thrilled to work with Oxfam once again as a research partner to help ensure the new app was meeting and exceeding user needs.


Read enough? Get in touch...

Contact Clare Lambert to discuss your needs:
0207 608 1670 more@bunnyfoot.com

Or come visit us, we have offices in Oxford, Sheffield and London.